K HealthReviews of khealth.ai

From the time I started inputting my info to the time that the pharmacy received my Rx, five hours had passed, the pharmacy closed, and my UTI raged on without treatment until the next day, which was too late. By then, it was worse and after five days of treatment, there was no improvement, and I had to go in. On the day of the K Health virtual visit, I had called the pharmacy to see if they received the Rx. They hadn’t. I contacted the help on the K Health app and they told me there had been a glitch and the Rx had not been sent after my visit.

The NP that I spoke with made me seem like a drug seeker for mental health meds! I am not nor have I ever been a drug seeker! It’s mental health meds NOT controlled substances! I take 2 combination meds. One I get from my PCP and one I get from K health. All I wanted was a refill on the med that K health prescribed me! She was extremely condescending!

I’m giving it a two not because of the doctor that met with me. The doctor that went over my results was great. However, the original doctor that I did my labs with never told me that my insurance was not accepted. In fact, I thought it was weird when I went to get my labs done that they had a strange insurance entered in for me, which I had to correct. After waiting for my results to come back, I had to check in ask them myself to have my results gone over. My first chat the doctor did not respond very quickly to the text so it was kind of frustrating. The first doctor that met with me really couldn’t care less and drop the ball. The only reason I’m giving this two stars is because the second doctor was fantastic. They were very responsive and they cared when they ran my insurance. They realize that K Health didn’t take my insurance, this was a problem so now I have to pay for those other labs out-of-pocket. Because if the doctor is Not in network, even if LabCorp takes my insurance, the ordering doctor not being in my network means I have to pay for that myself out of pocket. I would have known this KH had checked my insurance originally. So this service cost me a great deal more than $50 a month. It would be a great app if it was run correctly.

Once the doctor contacted me, everything went smoothly. However, I did have to wait Almost 2 hours for someone to come on the line.

Charged 73 dollars for 2 minutes to be told that I had to go to a walking clinic and pay since there is no quest lab close to me. I am poor and don't drive. Closest lab they use is 80 miles. So wasted 73 dollars and then had to find a way to clinic and pay another 80.. I'm pissed and will never use or recommend again they are the most expensive teledoctor. Not worth it .

I have used this service a few times in the past and the cost was around $30...it has now more than doubled. I had a simple case of conjunctivitis (not the first time for me) The PA gave me a prescription for an over-the-counter med ...hmmm. Not good and it did not work. The next day I contacted a different PA through the app. My symptoms were slightly worse than the day before. I asked for an antibiotic eye drop. I was denied and told I needed to see an eye doctor immediately because the PA thought I may have a very serious eye problem...hmmm So, I saw the ophthalmologist with an emergency visit, and guess what? It was just ordinary conjunctivitis and I was given an antibiotic. 2 days later = all better Bad medical advice and made my simple problem into a needlessly expensive one. I will not be using the service again.

The most recent doctor I chatted with was rude, arrogant and accusatory. My previous interactions with providers have been much more caring, kinder and helpful. He immediately jumped to conclusions and threatened to discontinue services without asking any questions.

I signed up for a 3 month subscription. Used the service once and the diagnosis was incorrect even though I told them what I needed. NOW they are still billing me for canceled account. When I called customer service I was told too bad even though I haven't used them.