K HealthReviews of khealth.ai

Dear [Health Program: K-Health], I am writing to express my profound dissatisfaction with the series of issues I have encountered while availing services from your organization. Despite being a contracted provider for Anthem, my experience has been fraught with unnecessary delays, miscommunication, and inefficiencies, significantly impacting my wellbeing and finances. Repeated Insurance Submission: I have submitted my Anthem insurance details multiple times, yet there seems to be a continuous oversight or mishandling of this essential information. Failure to Provide Services: Despite the provision of necessary information from my end, your organization has unexpectedly failed to process Prior Authorizations. This abrupt cessation of services is baffling and unacceptable, given your status as a contracted Anthem provider. Inconsistent and Unreliable Communication: My attempts to resolve these issues have been met with inconsistent responses. This includes an instance where a provider failed to show up for a scheduled appointment, followed by a message from another representative stating the inability to provide services for Anthem subscribers – a contradiction to your listed status on the Anthem website. Emotional and Financial Strain: This entire experience has not only caused me undue stress and frustration but has also resulted in financial burdens due to out-of-pocket payments for services that should have been covered under my insurance. In light of these issues, I have lodged a formal complaint with Anthem Insurance and have an upcoming meeting with an Anthem complaint officer at their headquarters. The level of service provided is far from satisfactory and seems to indicate a systemic issue within your organization that needs immediate attention. I urge you to look into these matters seriously and provide a timely and effective resolution. It is imperative that your clients receive the quality of service they are entitled to, especially in matters as crucial as healthcare. Looking forward to a prompt and constructive response. Sincerely, Joe Nelson

DO NOT USE THIS COMPANY ! ! ! They are scammers ! You pay to be seen for a doctor to quickly recommend you or refer you elsewhere . Avoid helping or giving you antibiotics . I was charged to not be ignored by doctor and the doctor simply ended my visit . And they refuse to refund me for the money I paid absolutely for absolutlty no help . Customer support is also non existent . It’s a shame to take advantage of so many American that can’t afford to live let alone medical care . They don’t guarantee anything and SHOULD have that’s as the first discrepancy before people decided if they want to to take a risk with such a service . I hope I can help others from making my mistake .

I haven’t been able to move forward and I feel ignored . The 30th and today no response to any of my emails or messages on the app .

It started out a great service. Now it's impossible to cancel unless you block charges directly from your bank account. The price has gone from $20 a month to $49 a month and they want you to pay 3 month at a time. The clinicians are rude, and will try to avoid actually giving you anything even basic antibiotics. I tolerated poor treatment for two years before it simply became more expensive to use this app than to go to an urgent care.

After telling Dr. Daryl Callahan (Lakeside Hospital) of the poor job he is doing he (in retaliatory fashion) asks if I need him to call my emergency contact, to which i said "no need, I am going to a new platform", he still called the e-contact and even the e-contact then called me and reported back to him everything seems okay... still even then, seemingly out of retaliation, called the local sheriffs office and lied saying he cannot contact me (after already having successful contact and no lack of response or reason to even suggest this was needed). I never once missed responding to a single question and even my e-contact said all was fine but still went out of their way to harass and intimidate me. This man is a coward and we will likely be filing our own report for harassment and seeking damages. Whatever you do, do not tell them you are unhappy with the service.. or else they will call the local police on you. Things went south when I mentioned how I was okay paying the monthly fee (even though I was not actively treated for the months paid), until this attempt to get the help I had been paying for. Avoid these evil people at all costs. Was basically paying $200 in the last year for a referral (and false defamatory call to police), not treatment. Most concerning part is they can and will do anything to you they want, and get away with it. Watch out for a doctor who is willing to abuse their power. (Dr. Daryl Callahan) Even the officer was accusing me of disorderly conduct on the phone (punishable by jail time). I have been terrorized, threatened with jail and have had my wellbeing threatened because of this app. Reply to k health’s reply: Thank you for your time, but unfortunately I do not see how this ends outside a court room. This doctor has retaliated and lied about me (telling my e-contact and police I’m having some sort of crisis) Everywhere I go (could be coincidence, but probably not) I am followed by a marked sheriff vehicle. I really could not be more terrorized by this service. I don’t think Dr. Daryl Callahan should be allowed to offer services via your platform. Seeing him fired or otherwise removed (with confirmation) is the only resolve we have to keep us outside a court room with lawsuits.

They like to steal a person's money that's ok ill call my attorney

After paying the $39.00 fee and being on hold for three hours to be seen for an upper respiratory infection/head cold, I was told they would not be able to assist because of a what they considered to be an autoimmune disorder that K-Health policy prohibits them from assisting any further. This type of information should be in the forefront of the fees and possible denial of service therein. K-Health should automatically refund such scams immediately. This is ridiculous! I’m being told to contact my Insurance provider to be reimbursed, even though I used my debit card. I work in health care, and this is borderline fraudulent in nature. Shame on you K Health!

0/10 would not recommend this company. The app is a disaster you wait on hold for 45 minutes and the reps are terrible Still trying to get my money back.