KeychronReviews of keychron.com

I bought a keyboard which was receiving no shipping updates. 11 days after I had bought it, I contacted the support about it and they told me it was out of stock. They hinted at it coming back in stock but after a lot of back and forth they eventually told me it would never be restocked. I can't recommend buying from their website.

Truly appalling customer service. I’m glad I paid using PayPal, because I had to open a dispute just to get my money back. They ignored most of my messages. I would not recommend buying from this seller. The lack of communication and responsibility is completely unacceptable.

Una auténtica basura de empresa. Llevo un mes y medio esperando mi teclado, es navidad y lo pedí a mediados de noviembre. Lleva más de una semana parado en un sitio. Me contestan cada semana con una respuesta vaga. No sé cómo será el teclado, pero pienso demandar a la empresa por daños y prejuicios. Una auténtica basura de empresa y de atención al cliente.

I am extremely disappointed with my experience purchasing the Keychron Q1 Max. The product listing was misleading. At no point during the purchase process was it made sufficiently clear that the keyboard I received would not meet my expected connectivity requirements. The way the Keychron Q1 Max is presented creates a reasonable expectation of modern wireless functionality, yet the limitations are not communicated clearly or prominently at the point of sale. This lack of transparency directly resulted in me purchasing a product that does not meet my needs. The situation is made significantly worse by the returns process. Although a return is technically offered, the company refuses to refund the original shipping cost and requires the customer to pay for return shipping to Hong Kong. This means the customer absorbs all shipping costs for a product that was poorly described, making the return option financially impractical. Importantly, the original shipping cost is not clearly disclosed on the website or during checkout, which further undermines trust and falls short of reasonable consumer transparency. As a result, returning the keyboard is simply not worth it, and I am left having to resell the item independently to minimise my losses. Overall, this has been a frustrating and unfair experience. I would strongly caution potential buyers to read the specifications very carefully and be aware that if the product is not as expected, the returns process heavily favours the seller at the customer’s expense. I will not be purchasing from this company again.

The product I recieved is great but my shipment came in a fully opened package. My keyboard arrived but the mouse was missing. After reporting this to customer service they wanted to give the carrier a chance to respond. After over a month I reached out again and they offered the email for the carrier or supplier to take it up with them. Completely unhelpful and took no responsibility for their ow product and choice of contracted businesses. I have cancelled payment.

Zero after sales service. Bought a $200 keyboard. They wasted 2 months of time saying they will send a replacement - they did not. Plenty of quality control issues. Pathetic customer support.

Ich habe Tastenkappen erhalten, bei denen die Aufdrucke schief waren, mehrere Kratzer aufwiesen und zudem Licht durchließen, obwohl ausdrücklich „Non-Shine-Through“-Kappen bestellt wurden. Nach Kontaktaufnahme mit dem Support wurde mir mitgeteilt, dass es sich um ein Problem in der gesamten Produktionscharge handelt. Als Lösung wurden mir lediglich zwei Ersatzkappen angeboten obwohl mindestens 30 Tastenkappen beschädigt waren. Ein Rücksendeservice wurde nicht angeboten, das muss man alles selbst machen und bleibt auch auf den Kosten sitzen. Nie wieder werde ich irgendetwas von dieser Firma kaufen. Schämt euch!

I ordered a keyboard through the German Keychron website (keychron.de) that was clearly presented as an ISO layout on the product page. The product preview and even the official order confirmation stated that it was an ISO version. However, I received a Japanese JIS keyboard, which is significantly different in layout and usability. After contacting customer support and providing a screenshot of the product page from the day of purchase, I initially received no response for an extended period. Later, a support representative even accused me of having “photoshopped” the screenshot. This accusation was completely unfounded, unprofessional, and disrespectful. During further communication, Keychron confirmed that: an error existed on the German website, multiple similar cases had occurred, the product listing has since been corrected, Japanese keyboards are no longer sold on the German website. Despite these acknowledgements, Keychron Germany continues to refuse to cover the return shipping costs. Instead, I am expected to return the keyboard to China at my own expense, even though the purchase was made via the German website and is subject to German consumer law. As a so-called solution, only a partial refund (10%) and a set of keycaps were offered, which does not resolve the underlying issue. This is especially disappointing because I previously purchased another Keychron keyboard via Amazon and was very satisfied with the product quality. That makes the handling of this case even harder to understand. Conclusion: Good product quality, but misleading product presentation, poor communication, and lack of responsibility when issues arise. I currently cannot recommend purchasing through the Keychron Germany website.