KeychronReviews of keychron.com

Drecks Unternehmen schlechter Kundenservice schlecht verarbeitet Software Mängelhaft lasst besser die Finger davon geht lieber zu Logitech oder Asus , hab vor 3monaten das Keyboard gekauft es hat Probleme vom Werk aus und Keychron ist keine Hilfe beim Rücktritt vom Kauf

I ordered a keyboard with a coiled cable from Keychron. The cable was nonconforming as it would not plug into the keyboard. When I reached out to customer service, they informed me that they had deliberately designed this cable not to work with the keyboard. The company refused to provide a refund or a replacement. The suggested solution they gave was that I gift the cable to someone else.

I purchased a Keychron Q2 Pro which arrived defective and unusable on first use. Delivery took approximately two weeks from the order date. From the very first day, single key presses produced grouped outputs (for example A → ASDF, C → ZXCVB), Caps Lock toggled randomly, and normal typing was impossible. The defect was reported on the day of delivery. I fully cooperated with all support requests: • Testing on Keychron’s official test page • Multiple videos • Serial number and system tests on Windows and macOS Despite clear, reproducible evidence, Keychron refused a cost-free return and insisted on repair or component replacement for a brand-new (DOA) product. When I declined repair due to loss of confidence, they reclassified the case as a “voluntary return”. They then stated I must pay the return shipping myself, even though returns are handled outside the EU (typically Hong Kong). For a heavy all-metal keyboard, this can easily cost €50–€100+, which is completely unreasonable for a product that was defective at delivery. This contradicts EU consumer law (Directive (EU) 2019/771), which states that defects present at delivery must be remedied at no cost to the consumer, including return shipping. After days of back-and-forth and full cooperation, I was left with no option but to initiate a Mastercard chargeback. The product might be good when it works, but after-sales support is exhausting, rigid, and consumer-unfriendly when something goes wrong. I strongly recommend buying Keychron products only through local (EU) retailers to avoid this situation.

jesus christ this is terrible asked for simple customer support, got told its not in warranty and buy a new one.

Last November I bought a K10 QMK (ISO Layout) - Version 2 which is well-made with quality materials. However, it took 3 weeks to arrive, and the wireless Bluetooth interferes with my Logitech ERGO M575S mouse. Getting customer support has been a nightmare. The support is provided by Willdesk and is beyond terrible. I had to email them 3 times before I got a reply. The monosyllabic questions that followed didn't fill me with confidence, and I am still waiting for their reply. You will notice on their page that not all the keyboards have reviews, and most of those that do, don't have many. Keychron only keeps the positive, top scoring reviews! A month after I bought my keyboard, I received an email asking me to write a review. My review wasn't dissimilar to this one, I talked about my experience and scored it 2 out of five. The review was published, but it disappeared after a few days! Keychron cannot be trusted, AVOID!

Very unprofessional customer support.

I got the lemokey p1 in October 2025. There was an issue with the keys activating on their own randomly. I contacted support in November, did some troubleshooting as they asked. The PCB was decided to be at fault. They send a new PCB which is in their policy but had I have known the poor support I would get I would of just asked for a refund at that point. Anyways, They send the new PCB in early Decemeber. I did not get the replacement until the 1st week in Jan. Ideally I didnt want to take the board part myself having spend quite a lot of money on a fully build board and now I have to spend hours fixing it myself. That didnt sit well with me. Anyways I went alot and stripped the board to only find the PCB they send was not correct! and that the enter key area of the board was not the same. I took a picture and send this to support. At this point I was frustrated of all the time I was wasting dealing with support when it would of been quicker to just return the board for replacement. I asked for a replacement or refund. They emailed back saying the replacement PCB was indeed correct even though the photo clearly showed it wasnt(like they didnt even look at the image the first time). They asked for a video of me putting the new PCB in the board and refused to offer a return as its now over the 30 days. Which was only caused by there poor support in the first place. The product itself is actually good with makes this even more annoying. But I cannot reccomend this company please shop elsewhere.

I purchased a Mechanical V3 Max UK ISO keyboard and it arrived with two major issues. The “@” key was incorrect for a UK layout, and the USB-C receiver was faulty straight out of the box. I contacted Keychron support immediately. They repeatedly assured me that they would send a replacement key and a new USB receiver ASAP. That never happened. I followed up multiple times over several weeks and every response was the same copy-paste promise with no action. After more than a month of chasing them, they started giving dodgy excuses. One of them was that they needed to “custom make” the keycap, which makes no sense when their own store clearly shows full stock of UK ISO keycaps. It felt like they were just trying to delay until I gave up. No tracking numbers, no proof of shipment, no resolution. Just empty promises and time wasting. For a company selling premium keyboards, this level of after-sales support is unacceptable. Great products mean nothing if customer service is this unreliable. I would strongly advise anyone considering Keychron to think twice, because if something goes wrong, you are very likely on your own.