KeychronKeychron design and produces unique wireless Mechanical Keyboard for laptop, iPad, tablets, smartphones and PC.
Keychron (keychron.com) has 415 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Jakub
I've damaged my keyboard's PCB (Q5 Max) and reached out to support to see if there was an option to purchase spare parts to fix it myself. However, I was offered a free PCB as I was within the warranty period (I didn't expect this as I bought my keyboard from a third party). The PCB arrived within a week without any issues, and now I have a working keyboard. Reach out to support with similar cases! Highly recommended.
Mark H.
I reported what I thought was an issue with my Q1 HE keyboard, and was pleasantly surprised by the excellent customer service I received from Cindy. Cindy was friendly, professional, and technically adept at assisting me, and ultimately, resolving my reported issue.
Nick F.
Superb quality keyboard, weighs a ton. I had to contact them to get a new keycap that isn’t traditionally included, and out of courtesy took it upon themselves to send me it at no cost. Great customer service and the product is A-grade quality.
Daniel O. O.
Extremely fast response times, extremely friendly correspondence with the customer service, and only asked the essential questions when confirming my warranty. Problem was solved succinctly.
Cyndi
The Customer Service took at least 1 day of response, and in general, the support team addressed the issue with the M6 and provided a solution that I am satisfied with.
Response from KeychronJul 31, 2026
Hi, Thank you for sharing your experience! We appreciate your patience during the process. We will continue working to improve our response times and provide a better support experience. Thank you for choosing Keychron! Best regards, Keychron Support Team
Mohamed A.
Quick response to email support. My issue got resolved quickly.
André L.
Ich habe mir vor zwei Jahren auf der Arbeit die Keychron Q3 Max angeschafft und bin absolut zufrieden! Sehr präzises Gefühl beim Tippen und alles sehr solide verbaut. Daraufhin habe ich mir das selbe Modell für zu Hause zugelegt. Dort waren nach ein paar Wochen einige Tasten defekt. Daraufhin habe ich dem Support geschriben, ein Video gemacht und kostenlos ein neues PCB zum Tauschen bekommen. Das Austauschen hat circa eine Stunde gedauert. Seit dem klappt wieder alles wunderbar! Insgesamt sehr zufrieden – ich mag es sehr, ein Produkt zu nutzen, dass sich noch reparieren lässt und nicht eine große Einheit ist, die man nur als Ganzes tauschen oder entsorgen kann.
Kornel
Great customer service
