KeychronReviews of keychron.com

I would strongly advise anyone considering buying a keyboard from Keychron to think twice. The keyboards themselves may look great on paper, but if anything goes wrong you are essentially on your own. In my experience, customer service is practically non-existent. Emails go unanswered, support requests seem to disappear into a void, and getting any meaningful help is incredibly frustrating. For a company selling premium-priced products, the lack of after-sales support is completely unacceptable. When you spend £180.00 on a keyboard, you expect at least basic customer service if a problem arises. Unfortunately, that simply wasn’t my experience. The only saving grace is that in the UK consumers are protected when paying by credit card for purchases over £100 under Section 75 of the Consumer Credit Act. Fortunately I was able to use this protection and get a full refund through my card provider. Without that protection, I suspect I would still be chasing Keychron for a response. Based on my experience, I would not buy from them again.

Double key presses, other problems with multiple keys after getting this keyboard for Christmas, problems began approximately 1.5 months after. Contact supported, received no answer. BUYER BEWARE! For a 250$ keyboard, this is my own fault for not sticking to a mainstream brand.

I ordered a wired C2 Pro 8K from Keychron and the USB port on the keyboard was misaligned. I couldn't even plug the wire into the keyboard, making it completely useless. I contacted support to get it replaced, but instead they suggested I try taking the keyboard back off myself and see if I could fix it. So I said okay, I'll try. That was a mistake. I should have insisted they replace it for me, because trying to disassemble the keyboard was one of the most physically intensive and mentally taxing experiences I've ever faced with a product I purchased. For one thing, Keychron's website does not have adequate or specific instructions on how to disassemble their models, the only detail I was able to get was "2. Use slider or other tools to insert into the keyboard housing and then remove it," which only showed a picture of a piece of paper being wedged into the keyboard. I had to grab a butterknife to get enough leverage to pry it off, damaging it just like I was afraid I would. Overall, it was an extremely frustrating experience and I decided it wasn't worth all the hassle I had to deal with. I've requested a refund and am now waiting on a response. My advice for anyone who is considering buying a keychron: Don't.

After more than a month of unprofessional back-and-forth with customer support, I was finally given an address to send my faulty device to for a refund. Sent it 20 days ago, the package arrived 14 days ago. No response.

Very similar to other reviews. I bought a B1P-K8-UK directly. It had faulty cursor keys. I reached out to the support team who drip fed me one thing to try at a time (update the firmware, use a test matrix, remove and reattach the keys) - each step with multiple days in between responses and with instructions that didn't work first time. Finally, they admitted the keyboard was faulty but only offered to ship me a replacement if I paid a 10 Euro shipping fee. On what planet is this legal or morally okay to demand further fees from the customer when they have provided the customer with a non-working product! I declined this 'offer' and they stopped replying to me. I wish I had read the TrustPilot reviews to begin with, but hopefully my review along with all of the others can be a warning to potential future customers. Avoid!

Return Policy ! No local warehouses..everything has to go back to china. Shipping has to be done privately before return, costs as much as the keyboard itself.

I bought two C2 Pro keyboards from Keychron Australia based on their website saying "RGB lighting and hot-swappable switches". What arrived had white backlight only and permanently soldered switches. When I emailed them with screenshots of their own website, they admitted the RGB was a "wording error" and said they don't actually stock hot-swappable versions in Australia - yet it's still advertised as a feature on their .au site. They refused to replace the keyboards with ones matching the advertised specs. I paid with paypal and have requested a refund via them. If you don't stock certain features in Australia, don't advertise them on your Australian website without making it obvious during checkout. This is misleading and I reported them to the ACCC. Save yourself the hassle and buy from somewhere else...

This is honestly the worst online shopping + support experience I’ve ever had. I placed an order on January 6th and heard nothing for two weeks. Only after contacting support myself did I receive any information, and even then I was first told that only a palm rest was out of stock. Days later, I was informed that the keyboard itself was also out of stock — with no restock plans. I asked whether they had a comparable alternative, and they suggested a keyboard costing $230, while the one I originally ordered cost $80 — nearly three times the price. Despite the situation being caused entirely by their lack of stock transparency and communication, I was expected to pay the full price difference, with no goodwill, discount, or flexibility offered. Nothing was communicated proactively, and the order was eventually cancelled after more than three weeks. Extremely poor handling and communication throughout the entire process.