KeychronReviews of keychron.com

Great product and support

Honestly I was hesitant at first to reach out to Keychron customer service. I had read on reddit that the popular opinion was that they had poor customer service, but since my keyboard was still under warranty, I figured why not? Throughout the entire process Keychron was very helpful. My previous partner smashed my keyboard before leaving (lol) however the problems only came up a couple months later. I was even honest with the customer service about it and they didn't care since I was under warranty still. I had tried the initial suggest steps from Keychron customer service, but they did not work. They eventually sent me a replacement PCB for free to hopefully fix the issue. After testing it and finding out it that it wasn't the issue, they decided to send me longer pin switches which ended up resolving my issue. The customer service rep I had (Cindy) responded within 24 ish hours (seems like they were on a different time zone), but I had no issues communicating with them and getting straight forward answers. It does help that I used to work in Help Desk and was able to give concise instructions to what I did to troubleshoot any issues. Got everything sent for free and now my V1 Max is working without any issues. 10/10 customer service, I promise I'm not a bot lmao. Maybe they read the reviews online and are making an effort, idk but I had a great experience with their customer service.

I thought my device was broken but turns out there was a setting I was not using that was the root of my issue. Support was quick and helpful to explain to me how to fix the (non) issue.

Lost my Wireless Receiver for Keychron keyboard. Thanks to Cindy, and her kind and responsive support. I was able to order one! Thank you again, Cindy!

The products are great, and the support commumity was fast and helpful. I can recommend them for anyone.

Very friendly in going through the issue with me, very understanding of what was wrong and very quick to help remedy the situation.

Shipping was surprisingly fast, packaging was well handled and protected. Customer support was responsive and helpful. Keyboard arrived in pristine condition, fully operational.

Had complications with my order and I reached out for help. Then i got immediate feedback and help to resolve my issues. The person I spoke with was super helpful and kind.