KeychronReviews of keychron.com

Bought directly from Keychron.uk which states they have a 2 year warranty. Keyboard (V6 Max) did not last more than year before developing problems. Warranty was not honoured. Customer Service stating that the warranty is only for one year, and took more than a week to respond to emails. Their website still states the warranty is two years.

Nachdem ich meine Maus aufgrund der schlechten Qualität zurückgeben wollte, wurde mir eröffnet ich müsse diese an jemanden in Deutschland zurückschicken, was aber zu 10% Abzug bei der Rückerstattung führen würde. Ansonsten wurde ich eingeladen die Maus nach China zu schicken. Ich habe mehrmals mit Keychron geschrieben, ich habe immer noch keine Rücksendeadresse erhalten. Im wieder sinnbefreite Nachfragen, ich möchte doch einfach nur eine Adresse haben. Absolut unterirdische Kommunikation und Erfahrung, grenzwertig gesetzwidriges Verhalten, von der Firma ist absolut abzuraten, das geht gar nicht.

Keyboard arrived with dismal setup instructions and keys A and F not responding. Customer service limited to auto generated "we've receive your return request". I shold have looked at reviews first.

After spending £120 on a premium keyboard I expected it to work flawlessly for years. 8 months in it developed severe chattering. Support sent me new switches to try, which helped for a few days but the issue returned. After that they sent me a PCB to replace on my keyboard. Asking customers who have spent that much money to repair their own hardware is utterly bonkers. Support keeps roping me around too, saying there are delays in shipping and stock, so I'm spending months with a product that causes daily inconvenience. Avoid like the plague.

I had a very frustrating experience with Keychron Germany support. I contacted them because I own a soldered K2C2 keyboard and wanted to buy a hot-swappable PCB specifically to avoid desoldering. I made this clear in my very first message. Support replied that they had a compatible PCB in stock and sent me a payment link for €40 including shipping. When the part arrived, it was not hot-swappable. It appears to be the same type of soldered PCB I already had, meaning it still requires desoldering/soldering switches and does not solve the problem I explicitly asked them about. I explained the issue and asked to return the incorrect part for a full refund. Instead, they first offered €15 compensation, then €20, while insisting on explanations that did not make sense for my situation. They also claimed it could be installed by tightening screws, but that completely ignores the actual problem: the switches still require soldering/desoldering. What annoys me most is that this was not a misunderstanding created by me. I clearly stated what I needed, they confirmed they had a compatible part, took payment, and then sent something that did not meet the requirement. When I asked for the matter to be escalated to a supervisor or higher-level contact, I received no reply. At this point, I feel like they are trying to make me accept a partial compensation for a part I never requested and cannot use for the purpose I bought it for. This is a terrible customer support experience, and I would be very cautious ordering from Keychron directly if anything might require after-sales support.

Keyboard broke down after 1.5 year of moderate use. Support hardly responds a keep breaking promises to help me. After being without a keyboard for 4 weeks I gave up. Will never buy from them again and will go back to a more reputable brand.

Gewährleistung existiert nur in Theorie nicht Praxis. Tastatur ging innerhalb 1 Jahr teildefekt, reagierte nicht mehr zuverlässig. Auf 2 Mails mit Fristsetzung an "support(at)keychron.de" wurde nicht geantwortet. Nicht kaufen, wenn EU-Garantierecht euch was wert ist. EDIT: Response to keychron message from July, 2nd, 2026. I have sent you already 2 mails at the start of this year. Order number is DE40777-APT and purchase date was 24.11.2024. I am willing to make a positive review in case of your refund or replacement.

The worst and also most expensive keyboard I've ever bought. Keycaps broke apart almost immediately and were not properly injected. Keychron takes zero responsibility, has almost no warranty coverage for these impossibly expensive keyboards, and charges exorbinantly for replacement keycaps. Keystrokes regularly double-type or don't type at all. Requires rebuilding the keyboard each time to fix, then re-emerges after about a month. I've owned many, many keyboards over my life and none have been even 1% as bad as the Keychron $$$ TRASH. Terrible company, unbelievable the lies that are told about them online. Fake.