KeychronReviews of keychron.com

Der Support ist Müll. Ich habe die Keychron K8 bestellt, die kam auch an, jedoch ohne Windowstasten. Nach mehrmaligem Anschreiben per E-Mail, habe ich die Antwort erhalten, dass sie die Keys nach senden. Nach 6 Monaten sind die immer noch nicht da.

Very sad, I feel sacked $116 by Keychron. I purchased a K8-C3 ISO UK keyboard from their website, under order #266358. Which arrived with a falty left shift switch (not registering). On the same day I contacted their support email, which initially Alice handled the situation as standard: keyboard test website, replace keycap, kb factory reset procedure, reflash/upgrade of the firmware, all captured in video as they requested. They said that a replacement PCB would be sent to me, but suddenly they stopped communicating and replying to my emails. It's been 3 weeks I'm still waiting but at this point I just wanted to return the keyboard and full refund.

I purchased a keyboard from them to the amount of $150 (inc. shipping and customs duties). The keyboard started failing after a couple of days of use; about a quarter of the keys do not register, with some keys sending double or triple signals. All at random, sometimes pressing a key again will register while another key that did work previously ceases to register. Their customer service is an absolute hell. You are send in a loop of unrelated questions while they do not acknowledge that their product is faulty; even though a lot of customers experience the exact same problems. They can’t find your order details, ask to update firmware again and again, do another factory reset, try the keyboard on different machines/operating systems, make a video of you using the keyboard and ask other silly questions like is the keyboard detected by a computer, etc., etc. even though they very well know that their product’s hardware is faulty. After weeks of mailing back and forth with their customer service all they offer in the end is a 15% discount on a new keyboard. As if you would want another one of their faulty products… As an alternative they offer to send a couple of the same faulty switches (with the customer having to pay shipping and custom duties) that seem to be at the root of the problem only to postpone the issue for a couple of keyclicks. No proper solution is being offer whatsoever and you are stuck with a $150 brick… Stay away and put your money to use by buying a quality product!

I am getting ignored on purpose by customer support. Bad quality of instructions on how to modify your keyboard shortcuts or even how can someone write specific special characters. Keyboard otherways looks good and the feeling is great. The customer support and instructions are the problem. Dont buy this. There are better companies out there.

Well I finally got a refund, but it wasn't a full one. In the end I was stiffed $5.54 for the privilege of putting up with them. It's not a huge amount, but I certainly wouldn't place another order with them. Don't place an order with them unless you're prepared to lose money, and have a frustrating experience.

I placed an order for one of their pre-order keyboards on the exact date it was released. They were supposed to dispatch the order two months ago by their own announced timeline. Yet all they have done is push the timeline back. I’ve reached out to them several times, but on each occasion all they've said is that they are “sorry for the shipping problem” and that “it will be shipped soon”. They've given no explanation whatsoever as to what the “shipping problem” is and what they’re doing to resolve it. Avoid them like the plague.

I ordered a Keychron Q1, this was my experience with the customer support and service. First of all, after waiting approximately 2 weeks after my order, I decided to send a refund email to refund my order since I did not want to wait any longer. A SINGLE day after I sent the refund email, my order was shipped out and a follow-up reply was a nonchalant 'I am sorry it can't be stopped now.'. At that point, I was infuriated but I decided to let it go since at the very least I knew now that my order was shipped out. After about a week or so, I received my order and tested the keyboard out. It was not recognised or detected by my computer out of the box. In fact, I changed the ribbon wire connecting the daughterboard and PCB, even changed computers and USB ports and nothing worked. After that, I tried reaching out to the Keychron customer support to get a replacement. First, I tried their Discord server, in which they didn't even have a dedicated channel for support or help. To no surprise, I didn't get any help, though the members of the Discord server did help me test out the PCB and daughterboard, in which they had said that it was dead and needed a replacement as well. After my search for help on Discord went to no avail, I decided to write another email to the Keychron customer support email address, in which it has already been THREE days and they have yet to reply me on my defunct order. I don't know how you will interpret it, but in my experience with them, I personally feel that Keychron is really suspicious and scummy to be treating their customers and orders so nonchalantly. I'm hoping that they would send me a replacement soon, but, honestly, I'm not putting my hopes up that high after what I've been through.

Great keyboard initially but my switches are starting to fail. The robotic support team promised me they were sending replacements - which would have resolve my issue - but somehow my ticket status got set to new and the process started from the beginning, TWICE! Im thinking the support person might actually be a bot. In any case terrible support experience for an otherwise pretty cool keyboard. Look elsewhere.