KeychronReviews of keychron.com

I have ordered several keyboards from KeyChron. From china to the East Coast United States if ordered on the weekend about 4 business days. I'm 50 miles from my nearest DHL location. DHL tenders KeyChron shipments to USPS for delivery. Typical order will get in and tendered to USPS on a Wednesday and on Thursday keyboard is delivered. Not bad shipping is like $20 bucks. However that isn't the issue I've had like many customers its the customer service. One of the K10 mechanical keyboards that I purchased had the I key not functioning (no led backlighting and I keep when pressed wouldn't work tried multiple different switches). KeyChron made me send video and proof that I have updated firmware to latest version. After submitting that proof. They claim they were a small company and offered me $15 off my next order. I explain to them no I wanted a fully functioning keyboard. They said okay two weeks and we will ship you out a new PCB board per our warranty. Okay that was agreed upon on June 19th, 2023 it's now almost the middle of August 2023 no PCB and emails to KeyChron about the K10 still not functioning go unanswered to. None the least very disappointed in customer service. Product is decent but customer service definitely needs to improve.

Ordered a Keychron K5 Pro and I'm mostly happy with it but the board is bowed so that both the left and right sides rock when typing. It's not the worst thing in the world, but not something I'd expect from a keyboard at this price so I want to get it resolved. The issue is that there is no customer service, at all! I emailed them over 2 weeks ago, no response. Dropped a message in their quick chat, no response. Messaged them on Twitter, no response. You literally cannot get hold of them to get issues resolved which is not acceptable.

Got a Keychron K6 a few months ago, barely used it. Now refuses to turn on or connect either via Bluetooth or cable. Contacted customer support and had a useless and infuriating exchange, until I mentioned to them that I had posted negative reviews online. That’s when they agreed to refund the price of the keyboard. It was a decent keyboard while it lasted.

Bought the keyboard (keychron k8) 2 days ago and it has nice typing experience. But I have a problem with the keyboard, which was a very short cable I think its 1m or 1.2m. Coming from a supposed company of keyboard enthusiasts and a keyboard that was not cheap in anyway. I short usb wire is the kinda thing that was very annoying because I had to go and buy a extension cable.

Shipping to the UK took well over a month and when the courier they use (Evri - who are really bad) seemed to have lost the package and wouldn't respond, they stopped replying. This forced me to spend time processing a refund request with my Credit card company. I think they should consider a better courier partner as the products they sell are FAR better than the customer experience.

Keyboard is brilliant, customer service is diabolical (for the UK). I went with a Keychron K2 keyboard due to the amazing reviews I found online. Little did I know that these reviews favoured the US site over the UK. As some have mentioned, the company is China-based so the customer service for the UK is both slow and appauling. Once my product arrived, I realised I had accidently ordered a German layout as opposed to a UK one. Speaking to customer services, I soon realised they were both slow and lacked the basic ability to assist me with my issue (they suggested I bought a new keyboard entirely). I then asked about returning the item as I was unhappy with their service, to which I was told I would need to send it back to an address and pay for the postage myself. In the end, I went with a third-party company that helped me locate the correct keycaps I was after. Conclusion: I highly recommend the keyboards they have to offer, but make sure you either get the order right first time (unlike me) or you're based in the US. Avoid the UK site at all costs.

Keyboard isn't bad, but print on keys is wearing off after a few weeks. They also delete negative reviews on their site, so keep that in mind. I'd give my business to someone else.

Great keyboard, awful customer service. The keyboard works well, but the company has not responded to any of my messages (either on their website or via email). (I wanted to tweak my order and they just ignored me).