KeychronReviews of keychron.com

If I could rate 0 I would. Customer support is a joke, after my premium keyboard started bricking every 20 minutes, CS tried to send me a new PCB without any explanation of how to fix the problem with the PCB. Daisy the CS rep refused to escalate my complaint, and now refuses to honour the warranty. DO NOT BUY FROM THIS COMPANY.

It seems this is the only way to get their attention, so I'll update on my previous situation. I was sent a keyboard that died within 2 months of use. Have been exchanging emails with support for 5 months now, and they have done nothing for me. Made me troubleshoot issues I had already checked, asked questions I had already answered, forced me to RECORD myself trying to fix the keyboard because who knows maybe we're all liars. After months of troubleshooting they say ''do you want a refund or a new PCB for your keyboard'', I say refund 100%, they ignore me and go ahead with replacement PCB instead. After 2 weeks of no news, I send another email, to which they reply that the PCB is discontinued and that I need to wait for their backorder of parts to be done so they can make the old model (I bought this in november 2025, why tf are you out of parts). And since then (about a month ago), I have gotten 0 news. They've ignored 2 of my emails, won't even reply anymore, and I have no idea when this replacement part (which I will have to take apart the keyboard myself for) will come in, so I'm just stuck with a worthless 200$ keyboard sitting on my desk. The SN of my keyboard is B-2503K4HQ100368 Send me a reply there, I will not stop posting on review sites until you have dealt with this.

They knowingly sell faulty keyboards, I was gifted a Q6 200 dollar keyboard. When I ran into issues, they stall and drag out the process hoping you abandon, then just tell you to mash on it really hard. When that stopped working and some googling I discovered that this is a KNOWN issue with their OWN ADMISSION to the faulty plates and warping. That was a full year prior to my purchase. I would never buy again from a company that lets known defective products sell and then stall and play stupid in support hoping we write it off.

Keychron are dishonest. Sent faulty K1. Keychron won’t refund unless I send the item back to China - costing €50, for a €130 item. Keychron refuse to refund unless I withdraw my PayPal case. Keychron claims to be a German based company but has no legal presence so you have no rights if a problem happens. Do not buy from these people, they will rip you off. order DE69939-APT

Absolut unterirdischer Support, der US Support antwortet überhaupt nicht, der Deutsche Support wollte bei einer einfachen Frage erst mal Kundennummer, Bestellnummer und Kaufnachweis sehen. Indiskutabel, obwohl die Tastaturen wirklich gut sind. Am besten bei Amazon kaufen und im Garantiefall dort reklamieren.

Terrible product quality. I ordered two keyboards, and both broke within a year. Keychron completely ignores EU consumer law, which requires a 2-year legal warranty for products sold to consumers in the EU. Very disappointing experience.

Two leds died within 5 months of using it, the amazon seller promised a new pcb. After hearing nothing for two weeks I chased to be told 'oh sorry the factory don't make this anymore, you can have can have a all red one. Or a £20 refund'. Chased keychron themselves to be offered a 10% discount on a new keyboard if purchased directly through them. Also had to wait roughly two weeks for an answer from them. Atrocious customer service, terrible leds. Would avoid and spend your money elsewhere.

Keychron K5 SE after 1 year use. The only thing this brand cares about is the sound of keypresses. Everything else is clearly out the window. The RGB keeps changing itself + color. The typo rate is way too high. Almost 50% typo rate per every keypress, and I've been typing for close to 40 years. The key spacing REALLY bad. They say it's industry standard but it's clearly not when I can jump on a 1990s keyboard and type 100+ wpm with no typos at all. The keychron K5 SE makes a person who can code at 140wpm, down to 10wpm + typos even after an entire year of trying to get used to this keyboard. It can ONLY be for a person who just started using a computer for the first time in their lives because they have messed with the spacing enough to ruin the muscle memory. It's literally just a typo generator. It also requires some form of weekly troubleshooting where the keyboard would randomly just stop working completely regardless if plugged in or on bluetooth. I also have no idea who exactly milk pom red switches are for other than complete psychopaths; You could probably breathe on the keyboard and it would make a typo. I'm going back to the MX Keys S because of Keychron. The W or A keys popping off an MX Keys after 13 months is something I'd rather deal with than using a Keychron.