KeychronReviews of keychron.com

I looked at the Keychron Q6 keyboard on the Keychron website. I was looking for a wireless keyboard, and from looking at their website, this appears to be a wireless keyboard. All of the many images show a keyboard with no wires coming from it. The lengthy description of the keyboard mentions nothing about the keyboard being wired. Since I liked everything I saw and reviews were good, I placed an order for the Q6. When I finally received the keyboard, I happened to notice that it said Q6 wired keyboard on the side of the box. I never opened the box or removed the shrink wrap. I immediately contaced Keycron by email. I was told that I could return the keyboard if I paid for shipping to HongKong. Keychron's website is misleading, and their return policy is abysmal. My advice would be to avoid Keychron at all costs and order from a different company that does not misrepresent their products and has a legitimate return policy. UPDATE 3/1/23: After going back and forth with Keychron, they said that they would be issuing a refund. Yesterday I received a refund of $15 for a $225 keyboard. This company is like a bad joke. My advice for anyone considering business with this company: Run. Keep running. Go elsewhere.

After just a few months of use my K4 keyboard has failed completely. Seems I must ship it to China at cost that is near the cost of the keyboard. As it was a disappointment from the beginning with its weird flashing lights and non-standard layout, I won't be sending back but will send it to my dustbin - best place for it.

Keychron seems to operate several "pseudo" sites in most European countries. None of them seems to be an actual/"legit" e-shop and their stock seems to be most of the time ...fictional. Everything is routed to China and everything is originated from there. I don't know about USA but forget Keychron in EU. Expect tax imports and huge delays also none of their shipping policy in their site(s) is true . ETAs are part of the imaginary workflow. Therefore as it happened in my case the products that were "in stock" (otherwise you cannot put it in your cart ...yeah right) and after immediately charged my money account..disappeared (!) . Radio silence. So did their "customer support" .After a week I have emailed them to find out that there is no stock now (!) and offered to buy Product B vs A, besides the price difference (luckily refunded in the end) I have accepted the offer, waited patiently another silent week for shipment ...which never came. Crickets again. The always "one-liner-email" response from the obviously non-english speaking personnel with (I assume) a google-translated response to my email had no explanation or excuse of any kind . The 1 star goes when my patience ran out and the last email was more... vivid , and then decided themselves (!) to cancel the order and refund the amount. Of course no excuses or explanation of any kind. In the end maybe the product is actually good (and not slightly overhyped as they seem frantically searching for influencers in their social media for some reason) but without minimum customer support and things like DOA, missing shipments, SC issues and mostly the fact that they are using dirt cheap transport companies it's risky to say at least. Good luck to get your product/money back if you try and to Keychron@EU : thanks for nothing.

We recently bought a keyboard from Keychron, the Keychron K3 Pro, and to my surprise, even then I paid 20 extra euros for back light, the key-caps are not see trough. After writing an email to their costumer service they explained to me that the information was listed in the product description. Indeed it was, even then there is a block with all pertinent product information, they decided to leave it in the middle of a paragraph, without any special attention, about the type of the Keycaps. In a text full of gigantic images and a thousand words, the only place this is mentioned is the following: "Designed for premium type feeling, the K3 Pro comes with our unique double-shot PBT keycaps that made of durable non-backlight shine through PBT material with excellent oil resistance for long-term use." Worst thing, when I complained, they sent me a screenshot of this paragraph, like, "See, right there, how could you have missed it!" My friend already have a Keychron Keyboard, we spend an evening looking trough the models, this thing is misleading, that that they do not advertise the keycap type in the product purchase customization, like they do in other keyboards, and then they sell it as a separate article, just looks like bad commercial practices making not only the costumer spend more money but creating waste from it. Who needs 2 sets of keycaps? To see the product page just paste this path into the Keychron base URL: /products/keychron-k3-pro-qmk-via-wireless-custom-mechanical-keyboard Now, after a lot of emails exchange and threatening to make the email conversation public, they decided to make me the favor of discounting the damn see trough key-caps. Fine, I did not want to pursue the useless conversation anymore and just wanted the damn Keys. Guess what? There are not see trough keys to purchase, I would guess because of all the customers, like me, that bough this damn keyboard thinking that a keyboard you are paying extra 20 euros for RGB backlit is going to have see trough key caps. Now I'm here, with a stupid and expensive keyboard that I can't see my keys in the evening and I need a lamp on top of it. I just want my damn see trough key caps.

After paying online (including shipping). Was asked to pay a further $35 USD as a capital city is apparently a remote area due to them using DHL. This is something they can and must sort out prior to taking payment.

They use awful cheap delivery partners who fail to deliver, and are now trying to charge me for the redelivery. At the moment I feel scammed - they've taken my money for a keyboard and postage and are now asking for more.

Amazingly bad customer service, communication and return process. Received a destroyed box and msising keyboard from transit and they haven't been any help at all

I ordered the wrong keyboard (totally my fault). Once I received it, I asked for a return authorization--and in reply they only provided an address in Hong Kong and instructed me to shop for my own return shipping. For real? In 2022? This is your approach? I did also order the correct keyboard, and while I'm happy with they keyboard itself, the palm rest is crooked and they asked me to send them multiple videos to prove that it was wobbly. For a $35 palm rest. Apparently they don't trust me. I'm still within the 7 days return window for both orders and I'm so disgusted by their support that I think I'm going to return everything and go with another vendor. There should be better support for a $200 keyboard.