KeychronReviews of keychron.com

Keyboard good-ish but Keychron UK Support is dreadful. The keyboard that I received had to be flashed and I then had to fix the keyboard definition file as it was corrupt. There are multiple sets of instructions and files on the Keychron website that are out-of-date.

Horrible customer service, unable to solve faulty keyboard issues and unwilling to resolve any issues.

The keyboards look good and are cheap but they are unusable. On average, the firmware crashes 4/5 times a day. The Bluetooth mostly does not work (latency of around 10-15 seconds and a packet loss of 70%+). Even if you use wired you will still get duplicated key strokes, looping key strokes, hard crashes, and the lovely 10 minutes of bricked keyboard every day.

Disingenuous seller Product bluetooth doesn't work well at all. Connection breaks after 2minutes of use. Worst of all the seller hides all negative reviews given on the website.

Dear Keychron Team, I am writing to express my disappointment with the lack of commitment in resolving the issue I have been facing with my Keychron keyboard. I purchased the keyboard only three months ago and I have already encountered a problem with the PCB hardware. I contacted your customer support team immediately and was told that a replacement PCB would be sent to me as soon as possible. However, it has been two months since I raised the issue and I am yet to receive the replacement PCB. I have been in touch with your customer service team several times during this period and each time I am told that the production team has not yet made the PCB available for shipment. I am finding it difficult to believe that a company that relies heavily on PCBs for its products does not have one available for a customer who has been waiting for two months. As a loyal customer who has always appreciated the quality and innovation of your products, I am disappointed with the lack of attention and urgency given to my issue. I rely heavily on my keyboard for my work and having it malfunctioning for such a long time is causing me a lot of inconvenience. I kindly request that you look into this matter urgently and provide me with a clear timeline for when I can expect to receive the replacement PCB. I believe that as a reputable company, you should be able to resolve this issue promptly and ensure that your customers are satisfied with their purchases. I hope to hear from you soon and look forward to a satisfactory resolution to this matter. Sincerely, Renato Parente

I have a K2 V2 that broke only after one month of use. Its Bluetooth connection became unstable on Mac OS and Windows alike. Updating its firmware did not help. Keychron refused to repair it, although I had stated I would pay for the repair. They informed that they cannot do it.

Ordered a keychron k8 pro, showed up on time. But it is broken. The switch for BT is broken. I connected the keyboard to my pc but my pc and laptop doesn't recognise it. The RGB works but that's it. Contacted customer service but no reaction yet. Bunch of shills

Their products aren't terrible but they're also not great. Overpriced and very ugly to be honest. In my case I had missing tools in the box and their poor pathetic customer service goes and refuses to take any responsibility. They'll keep asking you to look in the box (3+ times in my case), like you're an idiot and haven't looked already before emailing to dodge compensating the customer. Don't recommend buying from them directly.