KeychronReviews of keychron.com

Ordered full Keychron keyboard. Arrived from China and it was defective. Keys didn't work. No additional key switches sent with keyboard. After 6 weeks of multiple contacts, no replacement key switches sent. Now Keychron says that I can send keyboard back at my expense -- but they will not refund the cost to return which will be around $80 via UPS or USPS. I paid $134 for the keyboard. After over half a dozen contacts, I'm convinced the company has it built into their business model that a certain number of keyboards will be defective, and they'll wear down any customer who asks for a refund or asks for keyboard to be fixed. DO NOT BUY FROM KEYCHRON.

I purchased a K4 and a full keycap set. The K4 came with completely different keycap colours from the ones shown on the web. The keycap set came with no "Q" and 2 "W"s. Furthermore, some of the keycap prints were misaligned. The customer service didn't answer for more than a week and then they didn't provide a proper solution. I truly regret having bought from them, I believe it is a low quality scam with rather good marketing.

I bought a keyboard from them after researching the company and watching some of the reviews. The keyboard seems like a good value for what you pay compared to a fully customised mechanical keyboard. However there were a lot of problems with the software for customisations and I would get a problem with a key being sticky and repeat the button press. I’m not sure if it was a problem with the firmware or hardware. I thought that’s fine I’ll just contact customer service and let them deal with it as it has a 1 year warranty. Contacted customer service and they essentially wanted me to pay for a replacement PCB for the keyboard instead of dealing with a RMA and fixing it. This was after back and forth with them for almost 3 months in emails. Never had a company say they won’t honour a warranty like this before. I have been used to other companies like Logitech honouring a warranty and acting in a much faster and customer friendly manner when there are hardware problems so I wouldn’t recommend Keychron.

Order not arriving Been waiting quite some time and the delivery service they use won't even show updates

Here is my experience: - I ordered keycaps and switches on the site. Since I was traveling to Greece, ordered to my parents address where I flying. - Received an email from "Risk Order Confirmation" asking to send a photo of my ID and credit card 4. Sent both, waited for a week. No response 6. Asked for the update twice.Finally received an email that my order will not be shipped because the shipping team will not ship the order because "they consider it is risky to send a shipment to a freight forwarding company or a PO box where the recipient does not live in" Still have a couple questions I never got clarified - What is the risk of sending 80$ package anywhere? - Who is that genius asking customers to send sensitive information especially if the order is not shipped anyway?

Can't order with Revolut on their site. Accepted the payment, in the email they asked for more info to insure that I'm the real owner of the card. After I provided everything, they still refunded my purchase. Really wanted this keyboard, I guess I will just find something else now. This is the problem with with automated support system. Thanks, for wasting my time.

I understand being overworked, I've been in that exact position, but I've also not given a crap about a customer complaining, and know what it's like be dishing out junk responses. The overworked thing is just an excuse, hire more people, you can afford it if you're selling so much that support cannot keep up... This is their whole support, unless your issue is covered by their template responses, then you will get help within a day. However, mine wasn't... the C2 Pro RGB was my first mechanical keyboard I've bought myself, and never have I spent this much money on a peripheral. You wanna guess what happened when the advertised Via support didn't work? I had to find out myself, why it didn't work, risk bricking my keyboard to fix it (they ain't gonna replace that LMAO), before figuring out the solution without any help from the people that sold me the damn thing. Guess what, after ditching their "help", I managed to resolve the issue myself within half a day. The keyboard is nice, and will last me for years to come, however I do regret giving these people money just to be treated like garbage.

Worst company on the planet. Don't buy from them. The support is rubbish, the quality of the keyboards is overrated and quite expansive. My experience was horrible, they sent me the wrong item and refused to exchange it. The only option they gave me was to send it back to China at my expense and be charged for both shipping and duties. No help whatsoever. On top of that, I had to pay a very high delivery charge, above the average for shipping from China.