KeychronReviews of keychron.com

Habe eine Keychron K3 Ultra-slim bestellt. Leider habe ich nach ein paar Monaten gemerkt, dass eine der Pfeiltasten nicht richtig funktioniert. Nachdem ich dem Support ein Video mit Demonstration des Defekts geschickt habe, haben sie vorgeschlagen mir ein neues PCB zu schicken, welches ich dann selbst austauschen müsste. Das Angebot habe ich angenommen. Der Support hat immer in weniger als 48h geantwortet, und das Ersatzteil kam nach 3 Wochen an. Insgesamt eine sehr positive Erfahrung.

Fast and at times helpful customer support, but poor quality Slim Optical Brown Switches on the K3. Everything else is good from shipping to Bluetooth and build.

I recently purchased a Keychron K2. On removal of the space bar to change the key caps one of the little stabilisers broke off. I emailed them to try and get a replacement. It took a couple of weeks of emailing, and sometimes I had to send some emails to gently push a reply out, but eventually I got my replacement, which arrived in 10 days from China and I have been using it for two months since. I bought the Keychron wristrest too and am glad I did, really good quality and really helps with typing. The Retro Mac key caps are awesome, they look and feel great. Interesting customer service sometimes but you’ll get there in the end if you try and the products are really good for the price! Shipping to UK not outrageous either. Good job overall

Bought a new K8 keyboard, the gateron browns are the loudest ringing switches I ever heard (more than cheap blue switches from outemu. Emailed the support to find a solution or how to return it, they have asked for a video, and yet no reply. the keyboard is over-rated and has big connectivity issues and latency. No recommended this is a terrible product == update of 5/3/2021 After contacting the customer support and sending a video with the echo, at the begging no real solutions were offered but then they have offered to send switch replacements, however, I was surprised to find that they have sent another full k8 keyboard with all switches with few or almost none notable spring echo except for one key (which is easy to replace with another good switch from the old keyboard). customer service solution was not what I expected, that alone deserves 3 stars more.

Ordered products : 2x Keychron K4 V2, RGB, plastic frame, hot swappable with Gateron brown switches. TLDR: shipping was just slightly disappointing, Customer Service was sufficient, product is amazing and a reccomendation in the setup I ordered it. Let me quicky get the "negatives" out of the way: Ordered it on the 19th of december 2020, took them about 2 weeks to ship the product (shipped on the 3rd of January). The product arrived on the 14th. The main negative i got out if this is that it took a while and 2 emails to Customer Service (who I have to commend for responding swiftly to my queries and update requests) before they finally shipped the products. There were no further delays after shipping. Now the product itself: The products arrived well packed. Box had a small dent in the corner but no major damages to the box and no damage to the products. Was packed in a plastic "bag" and surrounded by air cushions, which were all intact by arrival. My son has a cheap gaming mechanical keyboard with cheap blue switches built in. Typing on it was fairy comfortable but you could feel the cheapiness of the switches. Having used the keyboard for just a few hour (stock, unlubed) I have to say that it's quite a pleasure to type on. The switches feel smooth enough out of the box (granted I don't have a lot of previous experiences). Setting up the keyboard wirelessly is very easy. It comes (slightly) pre-charged out of the box and is very easy to pair. The supplied cable feels like that of quality. The cable is braided an feels premium. The RGB is nice and there's a lot of different RGB modes. My favorites are the typing effect ones but there's enough to chose from. in the box there is a metal keycap puller and a small switch puller. I tried the keycap puller right away since I ordered some new keycaps from amazon. The stock keycaps are great as it is but I would reccomend looking into pudding/doubleshot keycaps to let the RGB shine through even better. So far very satisfied with the product, shipping needs work but isn't bad since it's 1. coming from china 2. was ordered around the holidays 3. was ordered during the pandemic (covid-19) 9/10 Would reccomend but if you could order it from a local reseller, I would reccomend going that route. Or offer some faster (more expensive) shipping methods.

My first order went without any issues. My second one did not. The package got lost by the courier company. After reaching out to support they asked me to give extra few weeks. Following the wait period, I had to reach several times until the replacement was eventually resent. The answers I got were very prompt and professional, just not followed by an action. The first keyboard I got has really nice quality, looking forward to receiving the second unit