Melvin
Keychron's type experience is amazing, but their customer support isn't
Keychron's type experience is amazing. It's unlike any other keyboard. I have a K1, which did give me some issues though. My Bluetooth kept disconnecting and the LED wasn't working properly. Customer support isn't the best, they said I would be able to get a replacement in July because they were out of stock (whilst the site clearly stated that they were available). A few days ago a replacement arrived out of nowhere. This unit is faulty too. When communicating with Keychron, I feel like the support team doesn't read the mails very well, like they have to rush to send a response. I keep getting responses from different employees, who don't know about the previous messages. If you have to contact them, be prepared to mail a lot back and forth. You really have to push and keep mailing them to get your issues fixed. Conclusion: Amazing keyboards with sometimes some quality issues (or just bad luck for me). Customer support could be improved by a lot.