KeychronReviews of keychron.com

Support Sucks The keyboard RGB lighting has a mind of its own - settings do not stay as persistent. Firmware upgrades, support tickets - instructions to use bits of software that do not exist on the page. While the keyboard typing experience is great I am sending the keyboard back and will never buy a Keychron again. Stupid idea to do software via the web - there is a reason there should be an application on the PC to control it and not reliance on a shonky web product.

Poor customer service (very slow) and quality control really needs some work. 2 separate issues with a $200 keyboard. This will be my last Keychron for sure Update: you can’t find my order? Did you try searching with my name or email address.

Bought a £300 Keychron keyboard direct from Keychron. From day one, one of the keys stopped working (sometimes intermittently working, sometimes double or triple typing on one press). Carried out all troubleshooting - swapped switches, factory reset, update, apply pressure to keyboard. Seems a known issue. Contacted support, further troubleshooting, sent videos to show the issue. Lots of back and forth with support. Keyboard purchased 6 months ago at this point. Was told I would be sent a new PCB and that I need to fix the issue myself (!!!). I have zero electronics expertise or confidence. This is simply an outrageous was to treat a customer for a premium product. Of course, I tried to repair it and the thing has broken due to my non-existing skills. Left with a non-working keyboard. I am absolutely incensed and am not receiving help from support. I need a replacement keyboard ASAP but support are not listening to me. Do not buy Keychron this is ridiculous! A wasted £300!

I'm writing a one star review because the product hasn't been delivered. I ordered it through a third party, and nearly 7 months later their stock has yet to be delivered. I reached out to Keychron and they said they have no idea when it'll be delivered to the third party. It boggles the mind that they're offering products for sale (or re-sale) that have an unknown delivery date. Edit for response to Keychron: I understand it's their responsibility to ship, the problem is that you haven't sent them the product to actually send it to me.

Purchased a mouse. The mouse worked fine, however it didn't really feel comfortable in my hand so I decided to return it within the 14 day window. I paid for the return shipping (including tracking) out of pocket and then waited. And waited. 30 days later I decided to follow up with both the shipping company and Keychron. Shipping company tracking showed they had successfully delivered the package and provided a proof of delivery (POD) document, which included the name of the Keychron warehouse employee that signed for the return. After contacting Keychron to ask why I hadn't yet been refunded, they replied that they could not find the return in the warehouse and requested the POD document from the shipping company, which I provided. They then claimed that it needed to have the signature of the staff that accepted the package on the document. I replied this is the only document the shipping company provided, however both the tracking and POD confirm it was delivered and accepted by your warehouse. It is illegal to not give me the refund for an item that was misplaced while in your possession. They still refused to provide the refund. Luckily, I made the purchase through PayPal and opened a dispute. I provided the tracking confirmation, the POD from the shipping company, and the email chain where Keychron customer service admits having received the item but not being able to find it in the warehouse. I received my refund from PayPal within 48 hours. Moral of the story - don't buy from this company unless you are 100% certain you will keep the product. They will try to scam you on the return. If you do decide to buy something from them, do it through PayPal because they are your best shot at getting your money back. Just make sure you document all communication, save tracking numbers, and get the POD from your shipping company. Keychron will do anything they can to get out of giving you a refund.

Should have searched for their reviews before purchasing - purchased off the advise of a "best of" article (in retrospect, probably sponsored) and might as well have just flushed $200 down the toilet. Customer service does not care to rectify the issue if there is a problem with shipping - package was delivered to clearly the wrong location as photographed on drop off. FedEx told me per the shipping they purchased, the vendor had to take responsibility. Keychron told me FedEx had to. I wasn't looking for much - would have even been happy with a partial discount, or at least even the bare minimum of pretending to care that their package did not reach the intended destination.But that wasn't on the table, so now I'm just requesting a chargeback, potentially out $200 if that doesn't work, and not ever purchasing anything from them ever again and advising others to avoid as well.

Heb vorig jaar een Keychron toetsenbord gekocht. Nu een jaar verder, geeft het toetsenbord continu dubbele aanslagen als je op een toets drukt. Heb het toetsenbord al schoongemaakt en dan verdwijnt het soms even. Daarna is het er direct weer. Keychron gecontact, die geven niet thuis. Echt geen aanrader wat mij betreft. Slechte service voor zo'n duur toetsenbord.

If your local courier loses your package, do NOT expect Keychron to help you. The local courier lost my package. Keychron support refused to help, so I forced the courier to investigate. The courier finally provided me with an official email admitting fault and declaring the package lost. I forwarded this written admission to Keychron a week ago, expecting a quick resend or refund. Instead, Keychron has completely ghosted me. It honestly feels like they just take the proof you provide, claim their shipping insurance so they don't lose money, and then probably just ignore you so they don't have to deal with the hassle of replacing the order. It is incredibly apathetic and disrespectful to just leave your customers on read when they did all the work to prove the courier's mistake. Very disappointing.