KeychronReviews of keychron.com

I left a disapointing review for the Keychron C2 Pro I bought juste over a year ago. However Keychrons is purposly censoring negative reviews (google it) so I must warn people to not buy from them. Here is the review I published on their website, gave it 2 stars : I bought this keyboard due to the many positive reviews about Keychron and because I was looking for a 100% keyboard. As for the build quality, it's adequate, good enough for its price. However, I find that the typing feel is not pleasant. Despite adding foam inside to enhance the experience, the keyboard feels toy-like in use. What's more frustrating is that even after a year, I continue to make countless typing errors, an issue I never had with my previous Razer keyboard. With the Keychron, I regularly encounter extra spaces, double letters, or activations of two keys at once, which doesn't happen when I revert to my Razer keyboard. In summary, I have mixed feelings about this Keychron keyboard. If I had to choose again, I don't think I would buy it. I'd rather try another brand or go back to my previous keyboard.

I purchased a Keychron mouse and experienced issues from day one, as the USB-C dongle would not work. After several attempts, I finally received a response from customer service asking for a video to confirm the fault, which I provided immediately. They then offered to send a replacement mouse if I agreed to pay the postage cost. I reluctantly agreed but, since then, they’ve stopped replying to my emails entirely. After checking Trustpilot, I discovered I’m far from alone—many others have experienced faulty products and the same appalling lack of communication from their customer service team. The products are cheaply made, and the customer service is shockingly bad. I deeply regret my purchase and wish I’d seen these reviews beforehand. I would not recommend this company to anyone.

Bought a brand new Keychron V1 Max that took two weeks to arrive. When I received it, I noticed after 2 minutes that 5 keys of the keyboard get stuck when you press them and don't pop back as the others do. I've send them three emails so far and i have yet to receive any answer. If I don't get any satisfactory answer (ie : send me new switches) in the following week, I'll initiate a refund through paypal.

Habe eine Bestellbestätigung bekommen und dann nach Wochen eine Mail, dass die Tastatur out of stock ist. Kein Entgegenkommen irgendeiner Art - nur der Vorschlag nochmal Geld zu überweisen um eine andere zu nehmen. Die kam dann im falschen Layout - eine Sauerei! Geht zurück - scheint mir eh stark überbewertet das Teil!

Bin absolut sauer auf den Kundenservice. Die Bestellung dauerte viel länger als angegeben, 4 Wochen lang. Als die Ware hier ankam, war mein Projekt längst beendet. Ich beantragte umgehend die Retoure. Erst auf die fünfte (5) Anfrage reagierte man, und zwar erst als ich drohte die Staatsanwaltschaft einzuschalten. Nun will man von den ersten viert Anfragen nichts gehört haben und verweigert die Rücknahem, da die 5te Anfrage einen Tag zu spät einging. Lächerlich! Verdeckter Narzissmus pur! Ich durchschaue euch! Verstecken zwecklos! Dies ist nur die erste von einer GANZ GROSSEN SERIE an NEGATIVBEWERTUNGEN die ich euch Narzisstenpack reindrücken werden. Mark my word. The game is on.

After receiving a defective K10 keyboard I contacted Keychron several times through their German support email and their own chat box on their German website. Guess what: no response whatsoever, not even after several weeks of sending reminders. Stay away from Keychron, they literally have no customer support, and you'll be completely left alone, if their product is defective.

I purchased a Keychron K3 Max in January 2024, all was great, the keyboard was solid and a pleasure to use with minimal setup required to get going. However 10 months in and it stops working after being charged from a USB cable plugged into my laptop. When plugged in Windows now reports that the keyboard is drawing too much power and the keyboard itself is completely dead with no amount of factory resets doing anything. My suspicion is the battery or a circuit has burnt out. I contacted Keychrons email support explaining the problem and requesting support under the 1 year warranty. A week later I get an email asking me to try a different cable and to video the problem. Quite how I video a keyboard doing nothing I don't know, but I diligently complied and follow their instructions just please to have had a response. 6 weeks later I am still sat here waiting for any kind of communication, anything would be more satisfactory than nothing even a big old f*** you that I can get angry about. I have followed requesting updates and I may as well have been asking my cat for all the good that has done. I am severely disappointed that for a £100 product to fail inside of 10 months the support is significantly lacking and I am now having to consider purchasing a replacement from an alternative supplier because I fully expect to be ignored by Keychrons customer support. Whole I love the product (when it worked) I would not recommend Keychron as a company to anyone based on the level of service received so far!

Tastaturen sind gut, Service ist unterirdisch. Man bekommt sein Geld nach dem zurücksenden nicht. Antworten dann auch nichtmehr auf Mails. Geht gar nicht.