KeychronReviews of keychron.com

Customer support is ignoring live chat and email support messages. Orders are not being shipped according to their promised timeframes.

Premium keyboard for a premium price, issues after only 3 months. Keys are double pressing. After a bit of research, troubleshooting and testing it seems to be a hardware issue. Keychron instead of replacing the cheap faulty switches they have produced inhouse, they propose a software bandaid fix. Get real Keychron and fix it right. Keyboard purchased in January of 2025.

Received a keyboard from Keychron which is faulty. I've been trying to ask to return the product for a refund, but keep getting pawed off by the company and told to accept a £10 compensation amount and to fix the keyboard myself if they send me a replacement part. I don't want either of these 2 options, I want to send the product back for a refund. Btw, this is for a faulty product which I paid over £100 for. So not only are their products low quality, their customer service is appalling too. At this rate I am going to have to get my bank involved for a charge back. I have never had such difficulty in trying to return a faulty product before. An absolute shambles of a company and anyone who swears by their products are either paid reviewers or outright liars!

Geen toetsenbord gekregen al maanden aan het emailen, als het kon gaf ik negatieve sterren. no keyboard recieved emailing for months now, if i could i would give negative stars. No service.

Worst experience possible. Website says 3 days delivery from UK people, I've ordered it because my keyboard broke and I needed one for work urgently. Took 20 days to receive it, when I did, obviously I already had bought another one because I needed it for work. Emailed them to return it since it was so long that I don't need it, and after making all the possible games to don't let me return, finally said that I could return it, but not for UK, to Asia. Which I would need to pay more than the keyboard value as return post because they don't pay it. I will never ever get another keychron keyboard. I didn't get it from Amazon because I wanted to make it right for the company by using their website but that was definitely a mistake. If you want to use keychron use any vendor where the return policy is not as shady. I would even go deeper and call it a scam almost.

Keychron k8 is absolute garbage, wired mode never worked and they replied late outside of warranty so i could not be helped. good build quality but will stop working within 12 months.

Bad chinese company disguised in multiple domains. They ship from china with no warranty, avoid at all costs.

So sehr ich die Tastatur an sich mag, muss ich leider sagen, dass meine Bestellung eine absolute Enttäuschung war. Im Juli 2022 habe ich die Keychron K2 für stolze 120 € gekauft. Direkt nach der Lieferung fiel mir auf, dass einige Keycaps bereits an manchen Stellen Farbe verloren hatten. Ich musste daher neue anfordern, die zwar nachgeliefert wurden – allerdings mit der gewohnt langen Wartezeit. Nach nur etwa zwei Monaten funktionierte die Bluetooth-Verbindung der Tastatur plötzlich nicht mehr, sodass ich sie nur noch per Kabel nutzen konnte. Zudem begannen immer mehr Tasten zu hängen, wodurch die Nutzung nahezu unmöglich wurde. Angesichts des hohen Preises ist es enttäuschend, dass die Tastatur schon nach wenigen Monaten erhebliche Mängel aufweist. Ich kann sie niemandem empfehlen und werde definitiv kein weiteres Modell kaufen. Wirklich schade um mein Geld!