KeychronReviews of keychron.com

Liebe Community, vor einigen Wochen habe ich bei Keychron Deutschland eine Tastatur für stolze 120 € bestellt. Nach etwa einer Woche kam die Tastatur leider mit einem Transportschaden bei mir an – kann passieren. Ich habe daraufhin direkt den Keychron-Support kontaktiert. Leider benötigte es etwa 3–4 E-Mails, bis ich aufgrund der teils schwer verständlichen Rechtschreibung und Grammatik seitens des Supports überhaupt verstanden hatte, wie weiter vorzugehen sei: Ein Rücksendelabel gäbe es nicht, ich solle das Paket auf eigene Kosten zurückschicken. Daraufhin habe ich den Support darauf hingewiesen, dass dieses Vorgehen weder kundenfreundlich noch rechtens ist. Leider zeigte Keychron keinerlei Einsicht. Inzwischen habe ich die Tastatur auf eigene Kosten zurückgesendet und nach mehreren Eskalations-Mails immerhin mein Geld zurückerhalten. Fazit: Ich kann jedem nur davon abraten, direkt im Keychron-Shop zu bestellen. Kauft die Tastaturen besser gar nicht – oder, wenn überhaupt, über Amazon. Andernfalls kosten euch auftretende Probleme nur Zeit, Nerven und Geld!

Very poor. Purchased Q10 Max from Amazon and started to become faulty (keys ghosting, double pressing etc). For a very pricey product, not great. Reached out to Keychron for technical support and was told they cannot offer any kind of support as its not been purchased directly... I would understand a warranty claim having to go via the seller, but surely they should be willing to offer some technical help for their own products! Returned for a refund, will find an alternative manufacturer.

Bought a Keychron keyboard for work cause my Logi MX got broken after several years of coding, and it was a huge mess after the unboxing, nothiung works as expected, the Bluetooth signal is a disaster, it works like near 5cm to the device, no support from Keychrone, no latest drivers, not customizations since their launcher.keychron.com does not work, it is the worst experience I ever had, it feels like they sold a rubbish Now I have no other choice but to buy another keyboard, obviously not Keychron anymore in my life

Keyboards are great to use, feel solid and well made. It's nice to have the software via a website rather than some downloadable stuff and the options are great. However, I've seen multiple people online have the same issue where within a year some of the switches will start double pressing keys which is really annoying. You'd expect a £100 keyboard to function for years without issues. I was given replacement switches pretty fast after contacting support, so it was handled well. EDIT: Keyboard is broken once again for other reasons, its just not worth the headache. don't bother buying from them. ever. Still fairly disappointing that a keyboard this expensive would show faults this fast. 5/5 for the keyboard itself + support, 1/5 for the longevity and issues

Keycap arrived damaged, no easy way to contact the seller that I could see. Keychron not interested, it's the sellers responsibility apparently. Poor quality, poor support.

Got my keyboard from a know reseller and after 2 months it started malfunctioning got in touch with there support team WHO had me jumping trough all sort of hoops to try and get it fixed, at the end of it all they offered me a 15% discount on a new keyboard if i orderd trough them. I placed the order after a month of waiting i cancled the order, just get an other keyboard this headache isent worth it!

Terrible experience with Keychron – item never received, no support I’m extremely disappointed with my first experience ordering from Keychron. I purchased a keyboard several weeks ago. The delivery company (Cirro) marked the item as “delivered” with nothing more than a photo of my mailbox — but I never received the package. When I checked, the parcel was gone. Most likely stolen, as has happened in many similar cases reported online. What makes this worse is Keychron’s complete lack of responsibility: • Despite paying for shipping, I was told to contact the delivery company myself. • No replacement, no refund, even though I’ve provided clear evidence that the item was never received. • They rely solely on a “delivered” tracking status and a photo that doesn’t prove anything. • I even pointed out that Cirro is known for repeated delivery issues and theft, but they didn’t seem to care. At this point, I’m left with no product, no refund, and a huge waste of time. I’ve had to chase both the courier and the seller with no resolution in sight. I trusted Keychron based on their reputation, but this has been nothing but frustrating. Their customer service is unhelpful and shifts all the responsibility onto the buyer. Avoid ordering directly from them if you value your time, money, or peace of mind.

DO NOT BUY FROM THEM. They will claim that your product has warranty, but will never honor this if you need to make a claim. I bought through Amazon UK, and after 2 months the keyboard started to malfunction. I tried to claim warranty, which I had, but they tried to shoe the blame onto Amazon, saying they were liable... They are not. They are just a marketplace. Even if the company is based in China, they still fall liable under UK Consumer Protection laws so should honor warranty claims. They do not, they will just ignore you. I am now trying to charge back my order. Simply DO NOT BUY from them.