KeychronReviews of keychron.com

I made order (Order #948796) at 14 of Sept 2025 and i'm writing this review at 24 of Oct 2025. First they lost my parcel, asked me to wait until they could find it. (never happend, took almost 2 weeks). Then send me a track number of a new parcel, and after 4 days - the parcel didn't move anywhere, i was told that my product is out of stock and have to wait ... again ) worst experience ever. never again ))

I ordered a V1 Max from their Nordic site and got a faulty keyboard, that types the entire vertical row on F8, 8, I, K and M. I emailed the customer support on Friday evening, within a week of receiving my product and was blessed with a single response (which to be honest, was quite fast!) from the customer service on Monday morning, asking if I had done the most basic of troubleshooting. On the same day I followed up with multiple emails, sending video proof of the problem and now 5 days later I have received zero communication. Terrible product, terrible customer service. Hope to get a refund, fingers crossed. Advise anyone to stay away.

Only browser based option for configuration and firmware update. I can't even get my keyboard firmware updated, it fails during the download. I've spent 3 hours in the rabbit hole no luck. Tried everything. Also their key mapping is garbage. Remapped my knob on my Q1 Max to pause/play media , it shows the change in the UI on the browser but still keeps on muting audio when clicked (as per default). Not shocked to see all the negative reviews.. complete dissapointment ngl very disapointed. I paid premium price for this.,

I have had several switches go bad on my relatively new Q6 Max keyboard, purchased from Keychron.se. I have sent a number of email messages to Keychron to get replacement switches under warranty, but have had no response. I must recommend that this company be avoided.

Customer support was nice, and responsive. They sent me new switches for free and tried to troubleshoot. But the fact is: - There were double input problem - now keys dont register due to wrapped PCB - They had me troubleshot to avoid replacement, and in the end wasted a lot of time The keyboard is worse than a 10eur one. cant even type properly, entire row of letters just randomly does not register and they haven't offered an exchange Expensive brick.

They don't respect European 2-years warranty.

Ich habe vor kurzem eine Maus bestellt. Bearbeitung soll so 2-3 Tage dauern. Jetzt sind es schon mehr als 5 Werktage und ich habe noch immer keine Versandbestätigung oder eine Antwort vom support. Gedenkt, bei deren Chat support auf der Website steht Antwort innerhalb weniger Minuten. Das ist einfach nur Schwachsinn. Auf keinen fall bei denen direkt kaufen, wenn dann über dritte, z.B: Amazon. Aber eigentlich eher komplett meiden. Deren rückschick Garantien sind auch eigentlich nicht rechtens. In DE hat man 14 Tage um ein Produkt zurück zu geben, die geben nur 7 Tagen an und dann soll man auch noch selber bezahlen, was man so von anderen hört. Website und alles sieht schon aus, ist aber alles nur eine Fassade

De Europese websites van Keychron zijn niet meer dan dropship platforms uit Azië. Zo legt mijn nieuwe computermuis momenteel 10.000km af vanuit Yuen Long, Hongkong en dit uiteraard over meer dan 3 weken tijd. Ondertussen is de muis defect (na 3 halve dagen gebruik), klikken registreert niet meer, de muis had ook reeds van in den beginne mouse drift. Update: support is al even miserabel als de muis. We zijn nu reeds 4 mails verder en men stuurt steeds dezelfde vragen, help pages en requests voor filmpjes zonder mijn ook maar 1 van mijn antwoorden te lezen. Ik geef het op, dit zijn niet meer dan vertragingstechnieken om geen nieuwe muis te hoeven sturen. Nooit of te nimmer nog Keychron. Ik koop vandaag nog een Logitech MX Master ter vervanging en ik raad jou sterk aan ook elders te kijken naar muizen en keyboards.