KerdomReviews of kerdom.com

Se confundieron al enviarme la silla, me puse en contacto con ellos vía email, y en dos días me han enviado otra silla sin coste alguno y sin ningún problema. El envío ha sido mucho más rápido de lo que pensaba que sería. Las sillas son cómodas, aun que un poco pequeñas si tienes una buena espalda. Para mi, ha sido una buena experiencia.

Increible el trato recibido, segun les informe que el piston de la silla no retenía la presión y tras enviarles un video demostrando el fallo, inmediatamente me enviaron una silla nueva a estrenar. Increible como se vuelcan por el cliente y lo cercanos que son para resolver las incidencias. Es un placer tratar con empresas así, ojala todas fueran así cercanas y resolutivas.

Ordered 30 chairs and all but two were delivered. I emailed customer service and within a week not only had they responded to my email but scheduled a delivery for the two missing chairs. The chairs were delivered a couple of weeks later.

I like many of those writing one-star reviews due to the lack of accountability and horrendous customer service. I called about my order and a man answered the phone not with the company name "Like Thanks for Calling Kerdom how may I assist you" No he said "Hello" I said I must have the wrong number and he said who are you trying to reach...I said I ordered a chair and before I could say the company he replied "Oh from Kerdom the Office Chair" I said yes but clearly you are not them because no business answers the phone like they are at home or are you remotely working sir" His response was "Oh yeah they have my number listed for them, but reach out to them via email" I said who does business through email only when a phone number is listed? I have yet to receive my chair and I even texted the number on the order form I received via email alerting them of my order # and inquiring about when I would receive my chair as it said when I ordered if I did so in 5hrs I would receive it by the next day or Monday the 6th but have not received a reply. I understand things happen but a company like this should have an efficient Customer Service Department if they receive payments...I will cancel this through my card company if I don't hear back by tomorrow. UPDATE: They responded to my text and email and shipped the chair right away, it is nice and very comfortable and they made sure to communicate every step of it being shipped until it was delivered...I will change this review to 5*

I purchased a chair from a box store, a gaming chair that looked and promised to be a replacement for a 10-year old ergonomic chair I could not replace as the company had gone out of business. The chair from the box store was a piece of junk. I searched online and found the Kerdom chair, read some reviews, watched a video and decided to make a purchase on Monday. Somehow the shipping address was incorrect. I texted the support number and received a reply immediately saying they would correct the shipping address. I sent an email as well, and the reply had the new shipping address noted on my order. The tracking information came quickly and two days later the chair was in my residence. Using a screw gun with an allen wrench bit, I assembled the chair in about 20 minutes. The quality of the parts is far superior to the box store chair. I had only one minor issue with one bolt not aligning with a hole while putting the base on the chair bottom, but I was able to re-align the bolt and hole. Other than that, the assembly went well, the chair sits well, moves well and I'm extremely pleased with the price I paid and the chair I have. Thank you Kerdom

La silla es muy comoda y los materiales se sienten de buena calidad. Montaje muy sencillo con todos los tornillos he incluso la herramienta necesaria incluida. Muy buen detalle que vengan tornillos de sobra por si se pierde alguno.

He comprado en Kerdom el modelo de silla de oficina con reposabrazos 3D y soporte lumbar ajustable 977, la pedi en negro y no tenian el color negro, por lo que me ofrecieron la silla de color blanco mediante un correo electronico, el cual yo acepte ya que solo cambiaba el color. Al dia siguiente de aceptar la propuesta me enviaron la silla y solo 1 dia despues la tenia en mi casa enviada mediante Seur. Una vez en casa, la monté, la probé y he de decir que es una silla comodisima, han pasado por mi ya 7 u 8 modelos de silla tanto gaming como de oficina y he de decir que es la mas comoda que he tenido, aparte de que el modelo que tiene dicha silla me encanta. Tambien quiero decir que el soporte de venta, ha estado siempre pendiente de si me habia llegado la silla, lo cual es de agradecer. Con todo esto, quiero decir que repetiria la compra sin dudarlo, y tanto la silla como como el servicio de venta calificarlo de 10/10.

Calidad excelente, nada que ver con las sillas que he tenido hasta ahora, ajustable en todos los aspectos y muy comoda. La empresa de fiar y muy atentos. 100 % recomendable.