KerdomReviews of kerdom.com

Have tried for 31 days to get a prepaid label and refund. 13 emails to kerdom. 5 different times they rep,Jed they would send a label in 1-2 days. They never have, seldom get a response. Kerdom is dragging out holding to their warranty and refipubd guarantee. I am out the money Kerdom promised to refund. Terrible service and response.

We ordered two chairs from Kerdom. The website said we could return products. Both chairs are uncomfortable to the point of being unusable. We have sent multiple requests to return the chairs for three plus weeks. No response from Kerdom support except auto replies promising a response that has never come. We feel deceived by Kerdom.com which promises easy returns. Update: After 5 weeks Kerdom finally replied and asked if, to save shipping cost, I would accept a 50% refund and keep the chairs. I was dreading taking them apart and packing for shipping, so I agreed. I received the 50% refund to my card. I wouldn't do business with them again.

They took forever (30 days) to send a wheelchair that I needed within the time they said it would arrive 3-5 business days. By the time I received the wheelchair the person I needed it for passed away, so we never even opened the box and they have been giving me the run around to return it for another 25days since I requested a return. I am grieving and being scammed and it’s the most terrible feeling ever!!!!

I purchased an electric motor wheelchair for my mom who is disabled. The wheelchair was delivered she only used it once. The wheelchair was not able to be charged afterward and I called spoke to several customer service representatives who promised to escalate the issue so that I could receive a refund. I was lied to over and over again by each representative. Even though they are probably a real company they are absolutely horrible in providing professional customer service, I will tell as many people that I can not to support their business. I am considering reporting them to the FTC gov and filing a complaint for fraudulent business and failure to respond. I suspect they purposely ignore my phone calls, voicemails, messages, and emails so that my 90-day return refund option will not be honored. I plan to have them investigated and have many connections with law enforcement. This company will be out of business soon because my goal is to broadcast it on the news and social media and boycott their business. this is now a legal issue for elderly abuse and a pending lawsuit will most likely be on the horizon. I do not like companies or people for that matter that take advantage of innocent people!!!!!! especially elderly people!!!!!!!!!!!

I bought a chair on 24/12/2024. Until now (13/01/2025) they didn't ship the chair, I sent three emails and no answer. They simple doesn't have customer service. I still hope my chair arrives but I don't have any news from the company. I hope I didn't get scammed by this company since they have good reviews on amazon. It's a pitty in 2025 still have companies like this with no customer service.

They will not contact you about warranty, answer the phone or emails. Need a replacement battery charger the one in shipping has a broken cracked case. Been trying to get a reply out of them for a month. They don’t have poor service, they just ignore you.

Hola. Tras esperar un mes a que la silla me llegara, al recibirla el color que había pedido no corresponde con el que me ha llegado. Pedí mi silla de color Rosa y pagué 10 adicionales por esto color, la silla me ha llegado en negro. Me gustaría que me enviarais la silla del color que os pedí. Mi pedido es KD8802.

He adquirido 3 sillas de oficina me llegaron, pero estoy intentando contactar con ellos para que me envíen la factura de las mismas y soy incapaz de contactar. Estoy pensando en devolverlas por que sino soy capaz de contactar con ellas para pedir una factura no me quiero imaginar si quiero devolver el producto.... Espero que contacten conmigo. Ya les he enviado varios mensajes.