The Kerdom Mobility Difference.Kerdom Mobility was built on a straightforward promise: to deliver affordable, high-quality electric wheelchairs for hardworking Americans. By reducing unnecessary overhead and streamlining our operations, we pass real savings directly to our customers. We proudly stand behind every wheelchair we sell with responsive phone support, a nationwide network of 450+ service technicians, and a comprehensive 5-year warranty.
Kerdom (kerdom.com) has 261 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
Also known as
kerdom.com
Website
kerdom.com
Category
Physical Aids
Location
SAN JOSE, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 43% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Placed my order 3 weeks ago and was told it would be 3 days delivery. They take you money and then dont send the product. Despite chasing I still havent received my product or a refund.
Would advise to shop elsewhere....
Response from KerdomMar 17, 2025
Dear Stephen,
We sincerely apologize for the delay in delivering your order. This is not the experience we want for our customers, and we completely understand your frustration.
We truly appreciate your patience and would love to make things right for you. Could you please reach out to our customer service team at [email protected] with your order details? We will prioritize your case and ensure you receive your product or a full refund as soon as possible.
Your satisfaction means everything to us, and we truly value your feedback. Thank you for giving us the opportunity to make this right!
Best regards,
Kerdom Customer Support Team
AD
Adman
Poor service Poor Warranty
Kerdom have poor sercive and won't honour their warranty. I"ve contacted them and given them all the details they requested They have now stopped responding to my emsils. The chair was purchased by my disabled son.
Response from KerdomFeb 25, 2025
Hello,
We sincerely apologize for the poor experience you’ve had with our service. We understand how important it is for your son to have a fully functional chair, and we are truly sorry that we have not met your expectations regarding our warranty and communication.
We take warranty claims very seriously and are committed to resolving any issues. It seems there may have been a breakdown in communication, and we deeply regret that you have not received the timely response you deserve. Please provide us with your order details, and we will make this a priority to resolve immediately.
We truly value your feedback and are dedicated to making things right. Your satisfaction is our priority, and we want to ensure your son has the support he needs.
Thank you for your patience and understanding.
Best regards,
Kerdom Service Team
ME
Michael E.
Kerdom.co is a dishonest merchant and can’t be trusted.
I ordered a wheelchair last December for $439.99 aid by my Citibank card. Upon arrival it did not meet my needs. I wrote Kerdom and requested they approve my returning it on their guarantee of satisfaction, They kept delaying accepting the return and so I filed a dispute with Citibank. Citibank opened the dispute and tried to contact Kaetdom without success. I wrote them several times and therefore that they would approve the return and send me a return FedEx label if I cancelled the dispute. I contacted the bank and removed the dispute, I then shipped the wheelchair to them in January, once they had it in their New York they said they would refund my money. Well now after many emails where Kerdom claimed they have tried to refund my money and it didn’t work. I called Citibank and they said Kerdom has not tried to credit my account. I asked Citibank to report the dispute and then they sent me a letter advising me that once you cancel a dispute you can’t reooen it again. They said that Kerdom knew this and that’s why they asked me to cancel the dispute. Kerdom is a terrible merchant,Tgey are deceitful and sh ooo old be banned from selling anything,
Response from KerdomFeb 25, 2025
Hello,
First of all, we want to sincerely apologize for the frustration and inconvenience you have experienced with your order. We fully understand your dissatisfaction, and we are sorry that this situation has caused you so much stress.
We want to assure you that we have accepted your chargeback and have made multiple attempts to refund your payment. Unfortunately, due to issues beyond our control, possibly related to the bank's system, all our refund attempts have failed. We understand how frustrating this must be, and we want to assure you that we are actively working to resolve it.
Please know that we are doing everything possible to ensure you receive your refund. We understand your frustration and appreciate your patience as we navigate through this issue.
We value your feedback and take it seriously, and we are committed to improving our processes to avoid situations like this in the future. If there’s anything else we can do to help or if you have further questions, please don’t hesitate to reach out.
Thank you for your patience and understanding.
Best regards,
Kerdom Service Team
SV
Santiago V.
ME HAN TIMADO
ME HAN TIMADO. En diciembre 2024 compré una silla. No me ha llegado y hoy (21/02/25) me responden:
Your message is received.
Kerdom service team is out of office today. We will answer your inquiry / solve your problem before Feb. 18th.
Thank you for your understanding. UN FRAUDE
Response from KerdomFeb 25, 2025
Hola,
Lamentamos profundamente la situación que estás viviendo y entendemos totalmente tu frustración. Queremos ofrecerte nuestras más sinceras disculpas por el retraso en la entrega de tu pedido y la confusión causada por la respuesta automática que recibiste.
El mensaje que mencionas se envió por error, y nos disculpamos por la falta de comunicación clara. Sabemos lo importante que es recibir tu pedido a tiempo, y estamos comprometidos a resolver tu caso lo más rápido posible.
Por favor, contáctanos directamente con los detalles de tu pedido para poder investigarlo de inmediato y ofrecerte una solución. Tu satisfacción es muy importante para nosotros, y queremos asegurarnos de que todo se resuelva de manera adecuada.
Agradecemos mucho tu paciencia y comprensión.
Saludos cordiales,
Kerdom Service Team
MA
Mapi
Comprada silla y no recibida
Comprada silla. No dan respuesta del lógico de no entregarla. Solicito cancelación del pedido y tampoco. El chat es imposible den respuesta
Es un fraude de tienda
Response from KerdomFeb 25, 2025
Hola,
Lamentamos sinceramente la situación que has experimentado con tu pedido. Entendemos completamente tu frustración por no recibir una respuesta oportuna y por la falta de información sobre la entrega de tu silla. Te pedimos disculpas por los inconvenientes.
Queremos aclararte que esta no es la experiencia que esperamos ofrecer a nuestros clientes. Estamos aquí para ayudarte a resolver tu caso lo antes posible. Por favor, contáctanos directamente con los detalles de tu pedido para proceder con la cancelación o brindarte una solución que se ajuste a tus necesidades.
Agradecemos tu paciencia y trabajaremos para mejorar nuestros procesos.
Saludos cordiales,
Kerdom Service Team
LE
Leon
Terrible Customer Service – Still Waiting for My Refund!
After countless emails, I finally received return labels for the two chairs I purchased. The items were returned and received on December 18, 2024 (order #KD11284). Since then, I’ve been chasing them for a refund. It’s now February 2, 2025, and I still haven’t received my money. Dealing with them has been a nightmare. Avoid this company at all costs!
Response from KerdomFeb 5, 2025
We apologize for the inconvenience, but we have verified that your credit card has been refunded by our finance department.
JO
Joe
It takes a lot for me to go out my way…
It takes a lot for me to go out my way to write a review. Do not engage this fraudulent company in any way. As numerous others have reported here, they actively go out of their way to ignore emails. I purchased an item in November. As it was a gift, and with no shipping notification I instructed them multiple times to cancel the order and refund. No response each time. Two+ weeks ago by and despite having instructed to cancel and refund, they ship the item. Multiple emails once again reiterating I had cancelled this order and demanding a return label. No response.
If you like donating money to mouth breathing scammers operating a drop shipping business, by all means, send them your money. Otherwise, do not engage
edit after their reply: Kerdom, thanks so much for confirming what I told my bank about - that you do not respond to emails, that you do not heed demands, and that you did not supply a return label. Your message has been forwarded to my bank, who tells me that you lied to them when I disputed the charge, with no other recourse. I look forward to you unavoidably losing the dispute :)
Response from KerdomFeb 5, 2025
I am very sorry for the bad shopping experience.
As all orders were processed automatically, the warehouse may not have been able to check your email in time. If you would like a full refund, you can send your information to the after-sales department again. The chair will be sent to you free of charge. We apologize for the inconvenience.
AM
Alicia M.
Problema devolusión silla KERDOM
He querido hacer la devolución de la silla, porque al probarla no se hacia cómoda para mi espalda. Al principio me contestaron queriéndome ofrecer otras opciones, pero finalmente les conteste que quería la devolución. Desde ese momento dejaron de contestarme los mensajes.
Response from KerdomFeb 5, 2025
Disculpe la mala experiencia de compra.
Debido a las recientes vacaciones en el almacén, es posible que alguna información no pueda responderle a tiempo, puede volver a ponerse en contacto con nosotros en la dirección de correo electrónico de posventa.
Puede volver a ponerse en contacto con nosotros y le enviaremos un nuevo producto de forma gratuita. Se le compensará con 30 euros adicionales.
