KerdomReviews of kerdom.com

Scooter quit running after 15 days (5hrs). Tried to contact Kerdom but they do not respond.

I purchased a KD-9070-S office chair through a computer store website just over 2 years ago. Recently the left arm-rest snapped. Unfortunately the company's 5 year warranty only applies if you purchase through the Kerdom website, and the site I did buy through only has a 2 year warranty. I emailed and used the 'contact us' link but I only got a response when I finally called the help line. I asked about purchasing the left arm-rest and was told that as this was their most common chair there was no problem. I was given a link to make the purchase. After paying for the parts I was then told that oops, the parts are no longer in stock so sorry. Let us know if you want your money refunded. This is horrible customer service and really sad that they don't stand behind their product. What happens when the next customer reaches out for a warranty replacement of the left arm of the chair? I guess they are SOL, even if this is the most common chair they sell (and it's still available on the website). As much as I like the chair I won't be recommending Kerdom any longer just due to the poor customer care and lack of replacement parts.

Tras haber pedido una silla en esta empresa el día 24/07 (Nº de pedido: #KD9448), sigo sin tener noticias sobre el envío del pedido. He intentado contactar con ellos en dos ocasiones, ya que se suponía que llegaría en 4-5 días laborables pero tampoco he recibido ninguna respuesta por el correo de soporte. Esperemos que llegue algún día. Actualizacion: 12/08 sigo esperando mi pedido. Nadie se ha inmutado a contestarme a los emails enviados.

This is a fraudulent scam “company”. Ordered a wheelchair for my sister on May 9, 2025 on pre-order with the understanding it would be shipped mid-June. I reached out in June to check and was told there was a delay in shipping and it would now ship July 15th. They even offered a $100 credit for the “inconvenience”. Fine. Considering they were communicating, and sent me a credit, it put me somewhat at ease. Fast forward to July 15th, I reach out again. They don’t respond but I get an email on July 22nd saying my chair has shipped. So I think ok great! NOT GREAT. For the following 2 weeks I checked the tracking status for shipping which never progressed past “label printed” for 2 weeks. While I called (no one will ever answer), left voice messages. Texted, per their website instructions. Emailed. ZERO response. It is now 3 MONTHS since I ordered the chair, and the rep “Kevin” went from responding to each email to complete radio silence. My guess is this is not even a company, but one person who sends out just enough products to maintain semblance of trust, and the 50% acceptable rating to keep people buying and taking the chance. The rest they never send, and pocket the cash. And let unsuspecting buyers deal with the headache of disputing with their credit card company. What do they care? They got paid. Never mind that they are stealing from people who can’t walk. Truly disgusting. Stay FAR FAR AWAY from this company. Don’t say I didn’t warn you.

KD22639 order number for a wheelchair that I placed and never received. Called company 4 times, no one answered left 4 messages, no return calls, emailed no return calls, went to website and left message and no response again. This is fraud.

The foldable electric wheel chair arrived with a 12ah battery and I ordered, and paid for the 20ah battery. They never answer the phone. Never reply to emails. I cannot get hold of them to either ship the correct battery or to get a return authorization for the product. I should have read more reviews before buying from them. Avoid this company at any cost.

Hice un pedido el día 1/07/2025 con entrega de 2-4 días hábiles desde la fecha de compra. Desde entonces NO he recibido ni siquiera un número de seguimiento, un correo que me confirme el estado del pedido o algún enlace donde pueda tan siquiera comprobar el estado del pedido. He intentado ponerme en contacto con ellos y no han dado señales de vida. Actualmente no sé si recibiré la silla. NO SON DE FIAR.

I ordered an electric wheelchair on April 30, 2025. Had not received it by June 19th. My husband went into hospice care June 17th and no longer needs the chair. I called to cancel it on June 19th and was told I would be contacted within 24 hours. Didn’t happen. Called again June 24 & 25. Was put on a list to be called or emailed. Didn’t happen. Finally spoke with someone who said the chair was in the “distribution line” and 20% would be taken off what I paid to cancel the order. Again told someone would call or email me. Not acceptable especially now with my husband actively dying. Next call is to the Better Business Bureau. Debra Wahl