KerdomReviews of kerdom.com

My experience with Kerdom has been less than satisfactory. I have heart issues and need a hip replacement. I can no longer walk without assistant and am extremely fatigued with my heart condition. Based on all the positive reviews I ordered a DX07. I received my tracking number and waited for my wheelchair to arrive. Unfortunately I am still waiting. It is lost in delivery. I called FedEx and they said they do not have package, they stated it was never dropped off to them. Kerdom asked me to wait 10 days. I gave it 10 days and they, Kerdom, have declared it as lost. They have said it’s lost and I have asked for a refund. I was told because it is a high value product that I must wait an additional 7 days. Well my money to me is a high value product as well. At that point it will be over 3 weeks no chair and they have my hard earned money. I have surgery in a few days and I gave myself plenty of lead time for a wheelchair to be shipped as I need the chair after the surgery. I am super disappointed as a customer. I understand mistakes with shipping but make it right. I would have loved to have the chair but the whole situation with customer service turned me off and I just want my money back. There is an issue with support as well. It’s all done through email and it seems it’s all done outside the US in a timezone opposite the US. This results in a day between responses which makes it tough. If you call the support number they just send an email to the support outside the US and respond to you via email. This has been my experience. At this point I just want a refund for something I paid for and never received. Kerdom continues to make me wait.

This is a scam company! They will not ship you the product that you purchase and then they will not return your calls and email! BUYER BEWARE!

Pésimo servicio, después de casi un mes de enviar emails sin respuesta, PayPal me devolvió el dinero después de poner una reclamación Y aportar pruebas de no haber recibido el pedido.

My friend ordered an electric wheelchair, heard nothing for weeks (despite sending many support queries). Response eventually came saying that they do office furniture in the UK, were “hoping” to start sending their mobility stuff over too, but ultimately haven't been able to. Hence, the order was cancelled and would they like a refund. WOULD THEY LIKE A REFUND??? The refund should've been with them a month prior!!!!! This is not acceptable at any company, much less a company offering essential mobility equipment. Also just found the same wheelchair on Aliexpress so they're probably just dropshippers.

CUSTOMER SERVICE NONE. Leave messages never ans. emails, tex messages or phone messages...They take money but take long time for refunds Started june 5th 2025.

I bought an upgraded mobility scooter but made several attempts to find out the specific weight of the frame since I cannot lift anything heavy. Customer service finally assured me that it was 30 lbs. It should have had larger back wheels and an 8 mph speed. None of this was true. Frame is over 55 lbs, wheels are same size and speed is defective ( goes from turtle slow to just a tad faster and does not increase no matter how far you turn the speed dial). I tried so many times to reach the company by phone and messaging but never get any answer. Now I will contact my credit card company to reverse the charge. Beware if you buy anything from this company.

Sin silla... Hice el pedido el 06 de septiembre y a la fecha está pendiente de envío. He solicitado reembolso a través de PayPal. Unos verdaderos impresentables

Olvídate de recibir en 4 días laborables. Llevo esperando 18 días y sigue de camino. Hasta que no reclamé a los 10 días no la enviaron y aun así tengo mis dudas.