KerdomReviews of kerdom.com

Edit 24-11 I received my chair yesterday. I think i was panicking because of their lack of reply and if there's anything they need to change or to improve actually it'll be their customer service. Because they're take way too long to reply. But, anyways no harm was done and i received the chair so i needed to update my comment and make it more reliable and honest about them. 9-Nov I ordered a chair a week ago and i keep sending them emails to ask them when it will be delivered since they are saying on the website that it takes place within 3 days!! I've got no reply, no invoice nothing! And right now I really feel that I'm scammed and unfortunately i didn't see the comments here except now! And I don't know what to do! I'm a student and I've put all the money that i have in that chair, God knows i have no more for these scams! I trusted their website, because I've seen them selling on Ikea, and thought that on website it could be a bit cheaper, but boy i should've not bought that s**t or dealt with them!

I ordered a chair two weeks ago, the "package" came to the hub in my state but was recalled by the shipper. I called the customer service number on their website but it went straight to VM every time(626-900-1989). The business address is house which is a huge RED-FLAG, and their email responses is AI generated. Terrible business practices RUNNNN!

Aquí va mi experiencia con esta gente. Compré la silla el 10 de septiembre y me llegó la primera semana de octubre... Para más inri, había pedido la versión con las ruedas premium, que casualmente leí el comentario de un compañero que comentaba que no le habían enviado las ruedas premium y le habían devuelto la parte proporcional del precio de la silla. Pues en efecto, me hicieron el mismo modus operandi, a excepción de que en ningún momento les dije que estaba conforme con ello. Simplemente les dije que no me habían enviado las ruedas correspondientes y que no quería la silla sin ellas... Pues obviaron el mensaje, me retornaron la parte de las ruedas premium y ya me han dejado de responder los mails. Por cierto, tampoco te envían la factura. Recomendación: no comprar o solo a través del Marketplace de Amazon o pagando con Paypal. Yo he perdido mi dinero, espero que vosotros no.

You will get your chair, potentially complete (mine was missing a part for the armchair) but if you want to send it back and get a refund (because for me that was far from being comfortable or ergonomic) then you will have to wait or to put a 5 stars comment on Trustpilot. Do not trust the comment as it is likely to be the result of a bargain (“keep the chair and get reimbursed if you put a 5 stars review”)

Hace más de un mes recibi una silla @kerdom en mal estado. El servicio de atención al cliente es rápido contestando, pero olvidate de que te resuelvan el problema si recibes una silla en malas condiciones, como es mi caso, porque se olvidan completamente de ti. Así que no he tenido la suerte de probar la silla, despues de mas de un mes esperando una respuesta, y unos cuantos de cientos de euros menos. No se si serán de buena calidad, pero si se que he perdido el dinero y el tiempo para seguir trabajando. Suerte si la recibes en buenas condiciones, si no, olvídate de tener una silla para trabajar, pero si de tener unos cientos de euros menos en tu cuenta bancaria y muchos dolores de cabeza. Atencion al cliente inexistente, nunca mas @kerdom

The business is unable to communicate clearly, it doesn't understand the basics of VAT, it looks like communicating with AI. I did not receive a receipt or invoice at all for the first order, and I after a did not receive the any info about second order at all, support stopped responding. Will wait a few more days and request a chargeback from the payment provider. Beware of them.

Firma oszustów, brak towaru i pieniędzy, unikaj jak ognia

I bought a chair on 07/29 and only later on 08/07 (when I decided to send an email asking about my purchase, as they didn't tell me anything else about shipping) did I get a response that the chair in question was OUT OF ORDER in Europe. I already made the refund request since that day and until now (20 days) I haven't seen my money back. BE CAREFUL doing business with this company, I DO NOT recommend it at all. I spent 200 euros on this joke.