The Kerdom Mobility Difference.Kerdom Mobility was built on a straightforward promise: to deliver affordable, high-quality electric wheelchairs for hardworking Americans. By reducing unnecessary overhead and streamlining our operations, we pass real savings directly to our customers. We proudly stand behind every wheelchair we sell with responsive phone support, a nationwide network of 450+ service technicians, and a comprehensive 5-year warranty.
Kerdom (kerdom.com) has 261 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
Also known as
kerdom.com
Website
kerdom.com
Category
Physical Aids
Location
SAN JOSE, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 43% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Order #KD4588.
Ordered a chair 5 days ago, sent an email to ask when they were planning to ship It, no response, sent second email today.
Guess ill have to issue a refund directly with my bank.
Extremely poor customer service and order management.
Response from KerdomMay 29, 2024
Hi Diego Lasheras,
We apologize for the wait and appreciate your understanding as we are currently experiencing a high volume of emails. Rest assured, our team is working on your issue now and they get back to you right away.
The KERDOM team
MM
Michaela M.
So far no chair arrived
So far no chair arrived. We still waiting And customer service is really slow. We ordered chair month ago. First they told us its not available and they will let us know. Then i semt email ang got answer chair is on the way month ago. Still nothing so will see. I wish I read trustpilot first🙄
BK
Britt K.
Do not order
I ordered a chair on march 10th and still dont have it.
When I first contacted them one week later why it wasnt shipped yet they said they didnt have it in stock and the next day they would receive it. One week later they said 7 days more.
Now I am trying to contact them but get no response at all
I wish I had read the reviews before I would have never ordered from this store
Response from KerdomMay 29, 2024
Dear Britt Koelman,
We apologize for any inconvenience you've experienced with your recent order. We take customer satisfaction seriously, and it's disheartening to hear about the challenges you've faced. Our team is committed to resolving this issue promptly.
Please accept our sincerest apologies for any delays in communication. We understand the frustration of not receiving timely updates. Rest assured, we are actively looking into your order and will investigate the matter thoroughly to ensure a swift resolution.
If you could provide us with your order details, we will prioritize your case and expedite the process. Additionally, we'll make sure to improve our communication channels to prevent such occurrences in the future.
Your satisfaction is our top priority, and we appreciate your patience as we work to address this matter. If you have already contacted PayPal, we will collaborate with them to expedite the refund process.
Once again, we apologize for the inconvenience, and we're committed to making things right. Thank you for bringing this to our attention, and we appreciate your understanding.
Best regards,
KERDOM Customer Support
MM
Miss M.
Stay away from the fraudulent company.
The worst experience with a company - I have placed an order with them on March 17th and their website says that the delivery would be within 5 to 7 days: when I check the status tracker, it shows the order is not even ready yet to be dispatched. Such a deceitful company - I only wish I checked the reviews before making the order:
Response from KerdomMay 29, 2024
Dear Miss Mohan,
We sincerely apologize for any inconvenience you've experienced with our services. We understand the frustration of delayed deliveries and changing stock statuses, and we genuinely regret any inconvenience this has caused you.
We take customer feedback seriously, and we appreciate you bringing this to our attention. Rest assured, we are actively investigating the issue and taking steps to improve our stock management and communication processes. Your satisfaction is our top priority, and we want to assure you that we are committed to resolving this matter promptly.
If you could provide us with your order details or contact information, we would be more than happy to investigate your specific case and provide you with an update on the status of your order. Alternatively, you can reach out to our customer support team directly, and they will assist you in resolving any outstanding issues.
Again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to improve our services.
Best regards,
KERDOM Customer Service Team
WL
Whatchu L.
Don't waste your time
Don't waste your time! their product is uncomfortable with hard seats. there's no lumbar support and their service is just terrible. their website states their shipping is 2 to 3 business days.. that's a huge joke.. their shipping is over 3 weeks! terrible product, terrible service, long delivery times... save yourself the trouble! don't waste your time or money!
Response from KerdomFeb 26, 2024
Thank you so much for reaching out! I'm so sorry to hear that your Ergonomic Chair is damaged - I would love to get this rectified for you as quickly as possible, as well as help get you seated more comfortably, and so if you could please reach out to our team at [email protected] with a video or picture of the issue at your convenience
We will be happy to look at the problem and immediately replace it with a new office chair for you to buy for free :)
MA
María José de Vega A.
NADA RECOMENDABLE
la silla tiene buen aspecto pero resulta incomodísima por el soporte lumbar.
Les he escrito en multitud de ocasiones para que me devuelvan el dinero y se lleven el producto (como indica la web) y no hay forma de que me contesten.
Espero que nadie caiga en la estafa de pensar que si la silla no le gusta le van a hacer algún caso en las reclamaciones.
Response from KerdomFeb 26, 2024
Estimado Timotej Kochjar,
Gracias por compartir su opinión sobre el apoyo lumbar de la silla KERDOM 9070. Entendemos que las preferencias de comodidad de cada persona varían, y nos disculpamos si el soporte lumbar agresivo no cumplió con sus expectativas.
Nos esforzamos por ofrecer soluciones ergonómicas que satisfagan una amplia gama de necesidades, y lamentamos cualquier incomodidad que haya experimentado durante el uso de nuestro producto. Aunque el apoyo lumbar de la silla KERDOM 9070 está diseñado para proporcionar una alineación y un apoyo óptimos de la columna vertebral, reconocemos que puede no ser adecuado para todo el mundo.
Agradecemos su opinión y la tendremos en cuenta para futuras mejoras del producto. Mientras tanto, si tiene alguna duda o pregunta, no dude en ponerse en contacto con nuestro equipo de atención al cliente. Estamos aquí para ayudarle en todo lo que podamos.
Estaremos encantados de examinar el problema y sustituirla inmediatamente por una nueva silla de oficina para que la compre gratis :)
Un cordial saludo,
Equipo de atención al cliente de Kerdom
HH
Hichem H.
Sav inexistant
Sav inexistant. J'ai commandé une chaise ergonomique sur leur site. Aucune indication par rapport au stock disponible. Je reçois un mail m'indiquant que c'est en rupture de stock, et que soit j'attends, soit je peux demander le remboursement que je recevrai sous 24h. J'ai donc demandé le remboursement. Aucune réponse. J'ai relancé. Toujours aucune réponse. J'ai ouvert un litige via PayPal
Response from KerdomFeb 26, 2024
Dear Hichem hmi,
We sincerely apologize for any inconvenience you've experienced with our services. We understand the frustration of delayed deliveries and changing stock statuses, and we genuinely regret any inconvenience this has caused you.
We take customer feedback seriously, and we appreciate you bringing this to our attention. Rest assured, we are actively investigating the issue and taking steps to improve our stock management and communication processes. Your satisfaction is our top priority, and we want to assure you that we are committed to resolving this matter promptly.
If you could provide us with your order details or contact information, we would be more than happy to investigate your specific case and provide you with an update on the status of your order. Alternatively, you can reach out to our customer support team directly, and they will assist you in resolving any outstanding issues.
Again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to improve our services.
We will be happy to look at the problem and immediately replace it with a new office chair for you to buy for free :)
Best regards,
KERDOM Customer Service Team
JG
Jesus G.
Silla de escritorio
Compre una silla de escritorio el pasado mes de agosto, la primera decepción fue que en la pagina no indicaba fuera de stock, recibo mensaje de kerdom indicandomelo días después, una vez pagado el producto evidentemente, como respuesta me hacen un descuento. Recibo el pedido el dia 8 de septiembre y este viene con la silla y las ruedas normales, cuando las pedidas eran las de silicona, reclamo y después de varios correos en uno de ellos me indican la disponibilidad de las ruedas en el mes de diciembre, a partir de ese momento les escribo correos con mis dudas y ya no he recibido ningún tipo de respuesta por su parte, y las ruedas tampoco evidentemente. Desisto de recibirlas y me inclino por escribir esta opinión con el fin de alertar a posibles compradores, empresa poco fiable, ademas la silla no es de la calidad esperada, y mucho menos por el precio abonado.
Response from KerdomMay 29, 2024
Dear Jesus Garrido,
We sincerely apologize for any inconvenience you've experienced regarding your recent chair purchase. We understand that the unexpected delay in stock availability and subsequent shipping issues have been frustrating for you, and we truly regret any inconvenience this may have caused.
As for the delay in fulfilling your order, we understand how disappointing this must be, and we want to assure you that we are actively working to resolve the situation. We acknowledge that the promised shipping timeline has not been met, and we take responsibility for any frustration this may have caused.
We would like to make things right for you. Could you please provide us with your order number or contact information? Our customer service team will look into your specific case and provide you with an update on the status of your order.
Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience as we work to resolve this matter promptly.
Best regards,
KERDOM Customer Service Team
