KerdomThe Kerdom Mobility Difference.Kerdom Mobility was built on a straightforward promise: to deliver affordable, high-quality electric wheelchairs for hardworking Americans. By reducing unnecessary overhead and streamlining our operations, we pass real savings directly to our customers. We proudly stand behind every wheelchair we sell with responsive phone support, a nationwide network of 450+ service technicians, and a comprehensive 5-year warranty.
Kerdom (kerdom.com) has 261 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Toni Baño L.
El equipo no contesta tengo un pedido #KD5485 no me dan respuesta, necesito el producto o la devolución, como no obtenga respuestas en 48 horas, tramito denuncia colectiva tanto en Europol como en Interpol, se os acabo el chiringuito.
Alicia González G.
Tan mal que no han dejado otro remedio que la denuncia. Compré una silla de oficina hace semanas. Estuvieron mareando diciéndome, con discursos distintos desde atención al cliente, primero que no había stock (con la silla ya pagada, por supuesto), que si quería una parecida pero sin dar más información que dos fotos. Pedí cancelacion; de repente ya tenían stock y me llegaría en 5 dias. Al mismo tiempo me ofrecieron otra. Y, evidentemente, no llegó ninguna silla a las 5 días. Y se hizo el silencio tras enviar otro me sabe expresando la devolución de la compra y mi disgusto.
Ale
NO COMPRÉIS EN ESTA PÁGINA. SON UNOS VERDADEROS ESTAFADORES. ME ENVIARON UN MODELO DE SILLA INFERIOR A LA QUE PEDÍ Y NO CONTESTAN A CORREOS NI A DEVOLUCIÓN. PAYPAL TAMPOCO PUEDE RESOLVER EL PROBLEMA.
Response from KerdomMay 29, 2024
Dear Ale, Thank you for bringing this to our attention. We apologize for any confusion or inconvenience caused by our advertising campaigns. At KERDOM Office, we strive to uphold the highest standards of transparency and customer satisfaction. Regarding the issue you mentioned, we take customer feedback seriously and are committed to addressing it promptly. We understand your frustration and are actively looking into the situation to ensure that our advertising accurately reflects the terms and conditions of our promotions. As for the refund policy, we apologize for any misunderstanding. We always aim to provide fair and reasonable solutions to our customers. Please reach out to our customer service team directly, and we will do our best to assist you with your concerns. We value your feedback and appreciate the opportunity to improve our services. Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction. Best regards, Kerdom Customer Support Team
JB
I ordered a treadmill but realized I wanted a different one. I contacted KERDOM customer support to cancel the order. I said I wanted a better warranty. They stated their warranty and would not cancel. I emailed again and said I was wanting a treadmill to arrive in 3 days and to cancel. They said the item was out of stock but I could have a white one. I declined and stated again to cancel. They then offered a discount. I declined and continued to ask for a cancellation for 7 days. I emailed, called, and messaged and did not receive a response. Finally, someone said they would contact the warehouse but instead, I received a shipping notice. However, it was just a notification of a label. I emailed, called, and messaged again. I was told the item had shipped but it had not. I requested a cancellation. They said the order had now shipped. I told them to send a return label because after 7 days of customer service not complying with their own “easy cancellation” policy, I said I did want to use an item from such an unethical company. I have now emailed three times for a return label and they are telling me to try the treadmill out and they hope I enjoy it. I emailed back that I wanted my return label and a refund. This company is nothing short of a scam. Their customer service is horrific and does not Live up to their policies. Do not buy anything. They will not stand by their policies or their products.
Response from KerdomMay 29, 2024
Dear JB, We sincerely apologize for any inconvenience you've experienced with your recent order from kerdom. Your feedback is incredibly important to us, and we appreciate you bringing this matter to our attention. We have now returned the full refund to your account via PP and sent you the treadmill you purchased free of charge. We understand your frustration with the delay and the uncertainty surrounding your undelivered item. Please know that this is not the level of service we aim to provide, and we are actively working to resolve the issue as swiftly as possible. Rest assured, we are taking steps to ensure that your refund is processed promptly. Our team is diligently working to retrieve the item from our warehouse and conduct a thorough inspection to assess any damage or missing components. Once again, we apologize for any inconvenience this situation has caused you. We appreciate your patience and understanding as we work to resolve this matter to your satisfaction. If you have any further questions or concerns, please don't hesitate to contact our customer service team, and we will be more than happy to assist you. Thank you for choosing Kerdom. We value your business and hope to have the opportunity to serve you better in the future. Best regards, KERDOM Customer Support Team
Serhii H.
This is my most nightmarish online purchase. I've been waiting a quarter of a year for an order. Customer service responds when they want, once a week. Constant lying about delivery times. First they said that today will definitely ship, then 2 weeks later they ask about the possibility of changing the color of the product. Support reads my messages, but does not respond. It is impossible to get through to them... It looks like I will not get the goods
Response from KerdomMay 29, 2024
Dear Serhii Hlukhovskyi, We apologize for any inconvenience you've experienced regarding your recent order. We strive to provide exceptional service to all our customers, and we regret to hear that we fell short of your expectations on this occasion. Please rest assured that we take your concerns seriously and are actively working to resolve the issue with your order. Our team is committed to providing timely updates and ensuring that your chair reaches you as soon as possible. We understand the frustration of not receiving updates promptly, and we apologize for any inconvenience caused by the delay in communication. Our customer service team is currently experiencing a high volume of inquiries, but we are doing our best to address each one as quickly as possible. Thank you for bringing this matter to our attention. We value your feedback and appreciate your patience as we work to resolve this matter promptly. Best regards, Kerdom Customer Support Team
Alex D.
So i ordered the 9070 office chair on 4/8/24 on the kerdom website, and became suspicious when my credit card alerted me to an international order being placed (payment was sent to France), but the customer service info places the company in LA county in CA. Today is 4/15/24 and my order still has not shipped. I tried to call on Friday but it went right to VM where i got a message saying the inbox was full. After spending a week reading reviews for orders directly from the website, I'm beginning to think I've been scammed. I will try again today to reach out, but if I don't get an answer or a response today I will dispute the charge with my CC and get my refund that way (since according to reviews trying to do this thru kerdom itself is a headache). The unfortunate thing is that I really want the chair I ordered. Guess once I get my refund I'll have to order it thru Amazon. Do NOT order your chair from their website. I wish I would have read the reviews before hand because I would have ordered it from Amazon to begin with instead. Edit. I have tried again to call today. This time it actually rang, but again went to VM where I got the same message saying the inbox is full. I have sent a text as well. We'll see how this pans out, but it doesn't bode well. Edit #2. I wrote everything before this on 4/15/24. About 15 minutes after I finished writing the first edit I received a phone call. The man on the other end of the line was definitely a French man, confirming that my payment was taken by a French company. He assured me that it was a mistake, that the warehouse was just really busy, and that my order would be shipped out that day, to be received in 4-5 business days. So I agreed not to contact my bank to dispute the charge for the chair. I was sent a FedEx tracking number not long after that and figured they had made everything right. Well today is Friday 4/19/24. And I received A chair today. Only problem is the chair I received isn't THE chair I ordered. I ordered the 9070 with thickened lumbar support and I received the 999. On top of that, both the chair I ordered AND the one I got are advertised on the website as having 360° adjustable armrests (adjustable up, down, forward, backward, and side to side), but the ones that came in the box are only adjustable up and down. I have sent a text and an email (cus the phone number still goes to a VM with a message that it is full, and the website says to text if there is no answer) to see what type of resolution can be worked out, so we'll see what happens. But at this point I don't have much faith in the outcome. I feel like I will be stuck with a chair I didn't order (so hopefully I end up liking it, as it doesn't look too bad on the website), and i will be surprised if and actually favorable resolution will come of this. Still one star. If you want one of these chairs: ORDER IT FROM AMAZON, that way at least you have a better chance at getting what you ordered, on time and accurate, with Cust. Service that will get you some sort of good outcome if things go bad with the seller.
Response from KerdomMay 29, 2024
Dear Alex Davidson, We sincerely apologize for any inconvenience you've experienced with your recent order from kerdom. Your feedback is incredibly important to us, and we appreciate you bringing this matter to our attention. We understand your frustration with the delay and the uncertainty surrounding your undelivered item. Please know that this is not the level of service we aim to provide, and we are actively working to resolve the issue as swiftly as possible. Rest assured, we are taking steps to ensure that your refund is processed promptly. Our team is diligently working to retrieve the item from our warehouse and conduct a thorough inspection to assess any damage or missing components. Since the product model you ordered before is 999 (thickened lumbar support), while 9070 is normal lumbar support, and 3D armrests. We are willing to send you another office chair free of charge, you do not need to return the current chair. Thank you for choosing Kerdom. We value your business and hope to have the opportunity to serve you better in the future. Best regards, KERDOM Customer Support Team
AhmedRod
Dont even know if i was scammed... My order received that they were sending the chair but my direction was not okay... (Even though i was able to see my home in their own website map on the order) I sent them the data again and after 6 days I am still waiting. Wrote them several emails, sent dm on instagram and facebook and still waiting... I'll try to ask the bank for a refund but dont ever buy anything from them in his own website. I dont know amazon... but his own... RUN
Response from KerdomMay 29, 2024
Dear AhmedRod, We sincerely apologize for any inconvenience you've experienced with your recent order from kerdom. Your feedback is incredibly important to us, and we appreciate you bringing this matter to our attention. We understand your frustration with the delay and the uncertainty surrounding your undelivered item. Please know that this is not the level of service we aim to provide, and we are actively working to resolve the issue as swiftly as possible. Rest assured, we are taking steps to ensure that your refund is processed promptly. Our team is diligently working to retrieve the item from our warehouse and conduct a thorough inspection to assess any damage or missing components. Once again, we apologize for any inconvenience this situation has caused you. We appreciate your patience and understanding as we work to resolve this matter to your satisfaction. If you have any further questions or concerns, please don't hesitate to contact our customer service team, and we will be more than happy to assist you. Thank you for choosing Kerdom. We value your business and hope to have the opportunity to serve you better in the future. Best regards, KERDOM Customer Support Team
DA
Have been waiting for almost one month. They still have not shipped the chair. No reply email from Customer service
Response from KerdomMay 29, 2024
Dear DA, We sincerely apologize for any inconvenience you've experienced with your recent order from kerdom. Your feedback is incredibly important to us, and we appreciate you bringing this matter to our attention. We understand your frustration with the delay and the uncertainty surrounding your undelivered item. Please know that this is not the level of service we aim to provide, and we are actively working to resolve the issue as swiftly as possible. Rest assured, we are taking steps to ensure that your refund is processed promptly. Our team is diligently working to retrieve the item from our warehouse and conduct a thorough inspection to assess any damage or missing components. Once again, we apologize for any inconvenience this situation has caused you. We appreciate your patience and understanding as we work to resolve this matter to your satisfaction. If you have any further questions or concerns, please don't hesitate to contact our customer service team, and we will be more than happy to assist you. Thank you for choosing Kerdom. We value your business and hope to have the opportunity to serve you better in the future. Best regards, KERDOM Customer Support Team
