KerdomReviews of kerdom.com

Response from KerdomOct 3, 2024

Dear customer, please tell us your order number. We are unable to obtain your order number from Trustpilot. We will definitely solve the problem you are having. We look forward to your contacting our after-sales team again.

Response from KerdomSep 23, 2024

Dear customer, is your order number KD7716? We have just accepted the refund request you submitted on your credit card. You will receive the refund within 2-3 days. Wish you all the best. Please let us know if you have any questions.

Response from KerdomSep 23, 2024

Thank you for your feedback. We're sorry to hear about your experience. Unfortunately, the issue you encountered was due to a mistake on eBay's part, not our brand. We strive to provide the best service possible and appreciate your understanding. If you have any further questions or concerns, please reach out to us directly.

Response from KerdomSep 23, 2024

Dear customer, please tell us your order number. We cannot get your order information from this platform. We are happyto solve your problem. We look forward to your contacting our after-sales team.

Response from KerdomSep 19, 2024

I sincerely apologize for not reaching out to you sooner regarding your recent order. Unfortunately, the product you selected is currently out of stock, and I regret that we were unable to inform you in a timely manner. We completely understand how frustrating this situation must be, and we are committed to making it right. If you’d like, we can offer you the option to choose a different product, or we can provide a full refund. We are also happy to offer a discount on your next purchase as a gesture of goodwill. Please let us know how you would like to proceed, and we will prioritize your request to ensure a smooth resolution. Thank you for your understanding, and we truly appreciate your patience. Best regards,

Response from KerdomSep 19, 2024

I sincerely apologize for the delay and the frustration you’ve experienced with your order. I understand how concerning it is that the package is still in Germany after 6 days, and I regret that the promised 2-4 day delivery has not been met. I have escalated this issue with our logistics team to get an immediate update on the status of your shipment. We are committed to resolving this as quickly as possible, and I will keep you informed of any new developments. I understand if you're considering opening a PayPal dispute, but I assure you we’re doing everything we can to expedite the process. Please allow us another day or two to sort this out, and I will follow up with you shortly. Again, I apologize for the inconvenience and appreciate your patience. Best regards,

Response from KerdomSep 19, 2024

I sincerely apologize for not reaching out to you sooner regarding your recent order. Unfortunately, the product you selected is currently out of stock, and I regret that we were unable to inform you in a timely manner. We completely understand how frustrating this situation must be, and we are committed to making it right. If you’d like, we can offer you the option to choose a different product, or we can provide a full refund. We are also happy to offer a discount on your next purchase as a gesture of goodwill. Please let us know how you would like to proceed, and we will prioritize your request to ensure a smooth resolution. Thank you for your understanding, and we truly appreciate your patience. Best regards,

Response from KerdomSep 19, 2024

I sincerely apologize for the delay and the frustration you’ve experienced with your order. I understand how concerning it is that the package is still in Germany after 6 days, and I regret that the promised 2-4 day delivery has not been met. I have escalated this issue with our logistics team to get an immediate update on the status of your shipment. We are committed to resolving this as quickly as possible, and I will keep you informed of any new developments.Again, I apologize for the inconvenience and appreciate your patience.