KerdomReviews of kerdom.com

Response from KerdomNov 19, 2024

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the delay and lack of communication regarding your walking pad order. To make things right, we have already reached out to you via email to offer a resolution: We are providing you with a complimentary treadmill as compensation. Additionally, we have issued a $100 refund to your original payment method.

Response from KerdomNov 19, 2024

Thank you for your interest in our products! We sincerely apologize for any inconvenience caused. We would like to clarify that the pricing and shipping options on our [Kerdom US website] are currently applicable only for orders shipped within the United States. For orders in Europe, we kindly ask that you visit our European website at [kerdom.de], where you can find our products available for purchase at the best year-end prices. We truly appreciate your understanding and hope that this solution works for you. If you have any questions or need further assistance, please feel free to reach out. Thank you for your continued support, and we look forward to serving you soon!

Response from KerdomNov 15, 2024

Dear Customer We sincerely apologize for the delay in responding to your inquiry. We understand your concerns and want to assure you that we support a 60-day trial period. If you wish to return the product, we would be happy to provide a shipping label for you. You can drop the item off at your nearest courier point, and we will process a full refund for you. Alternatively, if you would prefer to keep the product, we can offer you a $150 compensation as a gesture of goodwill. Please let us know how you would like to proceed, and we will be more than happy to assist you further. Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.

Response from KerdomNov 19, 2024

Thank you for reaching out to us, and we sincerely apologize for the inconvenience you experienced with the delivery of your chair. We deeply regret that the delivery personnel left the box in your courtyard without notifying you, especially given your situation. This is certainly not the level of service we strive to provide, and we understand how frustrating and challenging this must have been for you. To address this matter, we will: Contact the delivery service to ensure this does not happen again and to request improved handling for future deliveries. Offer assistance if you need help moving the chair into your home. Please let us know if there’s someone we can coordinate with locally, or if we can arrange for additional support. Your satisfaction is very important to us, and we truly appreciate your patience and understanding. Please let us know how we can assist further to ensure your comfort and convenience.

Response from KerdomNov 19, 2024

Estimado Lamentamos profundamente la situación que ha experimentado con su pedido y entendemos completamente su frustración. Por favor, acepte nuestras más sinceras disculpas por los inconvenientes causados. Queremos asegurarnos de que este problema se resuelva lo antes posible. Para ello, le pedimos que nos proporcione los siguientes detalles: Número de pedido Fecha de compra Correo electrónico utilizado para realizar el pedido Nos comprometemos a revisar su caso de manera prioritaria y a ofrecerle una solución concreta en un plazo máximo de 24 horas. Además, verificaremos cualquier error en nuestra comunicación previa para evitar este tipo de situaciones en el futuro. En [nombre de la empresa], valoramos la confianza de nuestros clientes y estamos aquí para resolver cualquier inconveniente. Si prefiere, puede contactarnos directamente al [número de teléfono o correo electrónico] para una atención más inmediata. Gracias por su paciencia y colaboración mientras trabajamos para enmendar esta situación.

Response from KerdomNov 4, 2024

Estimado cliente. Por favor díganos su número de pedido. Resolveremos el problema lo antes posible. Correo electrónico de posventa: [email protected]

Response from KerdomNov 4, 2024

Dear customer, please tell us your order number. We will solve your problem as soon as possible. after-sales team:[email protected]

Response from KerdomNov 4, 2024

Estimado cliente. ¿El equipo de posventa solucionó tu problema? Puede indicarnos su número de pedido y solucionaremos su problema lo antes posible. Correo electrónico de posventa: [email protected]