KELLY OBI NYReviews of kellyobi.com

They scammed me out of my money! I placed and order early December 2024 then a month later received an email with order cancelation and a statement from the owner or whoever runs that business that they had a warehouse fire bla bla bla and that they will refund me my money.! Guess what… no refund until today, no answers to my emails and I am left with a dent in my bank account due to these scammers! Shame on them. Don’t buy from these people

I gave one star only because zero wasn’t an option. It pains me to write this review, especially for a Black-owned business I’ve supported since its Souk & Sepia days—visiting the NYC shop, appreciating the quality and style, and standing by the brand through its challenges. I extended patience and grace, but that patience has run out. My orders were canceled with the promise of a refund that never came. The app wiped out my information, forcing me to re-register, and my emails go unanswered. When did ignoring customers become standard practice? Will the next step be yet another rebrand, another name, and more customers left in the dark? This is beyond disappointing—it feels like betrayal.

I ordered a skirt, it was nothing like how it was pictured. I chose a store credit instead of a return, ordered a sweatsuit set, got an email it was cancelled, and now I can't get any answer about my refund or a sales credit or anything. The website is half defunct. I'm out 100 bucks and there's zero way to contact them or get any answers? Look for the same items on Shein or Amazon, at least you won't get stiffed.

I've made a order of 2 dresses in September, 1 was for my birthday event October 24th, 2024.. I didn't receive the package until December I loved the pieces although was disappointed.. I placed a next order on January the 4th 2025.. only to receive my package with only 1 dress which I love but is too small and still haven't received the other dress and a pair off earrings the dress I've received is for $79.99 and the other dress is for $49.99 the earrings value $19.99 which I haven't received.. Kelly OBi I'm very disappointed in the way your business has been scamming people please go back to the drawing board and think about how you've sink your own ship..

I placed an order back on 1/11/25 and have not yet received my item or any response about when the item would arrive. I went back to the order page and now that page doesn't exist.I have emailed several times about a refund without any response. I wish I would have read the reviews ahead of time. This is poor business ethics. People work hard for their money and don't deserve to have it stolen from them. Please do not place an order with this company. They will take your money but you will not receive your items nor a refund. A scam indeed.

Orders placed since October 2024. No clothes, no refund. CEO made this big announcement regarding supply and that refunds would be initiated. Despite numerous emails, still nothing. Until this is resolved, please avoid. A shame because I love their clothes.

This company is HORRIBLE PLEASE Do Not Order from this company. I placed an order on December 28th which totally about $200 dollars. I reached out to them several times and the response I got was your order is on the way. I received my order, but, I only received 1 out of 4 items. So Basically they LIED about my order being on way. Don’t know why they just didn’t tell me that 1 out of 4 of your items have been shipped. As of today, January 30 still have not received the remaining items. VERY UNPROFESSIONAL!! So once again I’m advising you DO NOT ORDER from this Company!!!!

I placed an order on 11/13/24 and never got my items but was promised a refund and never got that either, I was told the money would be refunded still no refund as of 1/29/25 and I hate this because I shopped with them a few times. I also have been emailing them twice a week no reply since 11.20.24