KELLY OBI NYReviews of kellyobi.com

I would not order from Kelly Obi … I placed 6 orders… $625 … it took months to a month and half for items to be received… got excuse that warehouse fire caused delays… the biggest issue is the items from shipment 5 were one size fits 2-10…. 2 sweaters… the white wrap sweater knit is cheap quality also would fit a child… it was $60… the citron cropped balloon sleeve… it’s cropped so short that it rides up… I can barely fit it and I wear an 8/36A …I wrote(email) immediately upon receipt of this order asking to return the entire order… they sent an email stating for me to WAIT UNTIL I HAVE THE 6th and final order… although the return policy clearly states 14 days… I have a dress I bought on Amazon that was $32 on sale for $16… the same dress is sold currently by KO for $79.99… although the quality is that of a $16 dress… I like only the cutout wedge mules I purchased and they too are available on Amazon for $20 less than KO… problem for me was Amazon didn’t have my size… I did research and found MANY THINGS FROM KO ON AMAZON…. the website states the website is closed and to use their sister site… I would not… I ordered from urban revivo and their quality is much better… sweaters are beautiful, thick and size is true… Kelly obi is cheap Asian quality with expensive pricing… there are no brand labels sewn into garment, no size or fabric content/care labels …. I buy way to much and have an online boutique so I know quality, style and such… KELLY OBI is not it… some items have a nice style that’s what interested me was the different style of items but as with many of these online stores that pop up on my social media… the style is nice but fabric, sizing and workmanship is bad… not to mention customer service is not so good… I paid $80 for a trench style cardigan sweater and they never responded… One other thing … if you’re a tall, 5’9” or above the pants will be too short… I purchased a jogging suit that was labeled as 43” in length for outsell… when I received it the measurements are 39” … NOW I UNDERSTAND THEIR POOR RATINGS… no more shopping these preorder Chinese items for me .. the headquarters is in NY but the items take forever bc they are preorder(made to order) taking 1-1.5 weeks to receive.

Exactly what everyone is saying!!!!! No merchandise arrived, excuses with website/email being "down". No money returned!!! CC'd the BBB in last email to them demanding my $$$$$$$ back! STEER CLEAR! Total rip off! Jerks and sleazed!

I’m so so disappointed. I wanted to love this company. The fashion is so unique, I love their pieces. But the shipping is so slow the customer service is non existent. I ordered two casual sets, the tops were too big so I needed to size down. I sent them back for an exchange the same day I received them. That was 11/21/2024. Ask me where my exchange is? I knew they were slow from the initial order so I just recently inquired about the status of my order. Just want to know what’s up? For 3 days I’ve been getting what are clearly automated emails telling me how busy they are and someone named Russell would be getting back to me. Well, twin where have you been because I ain’t heard from Russell yet. I tried to call, the line was busy. Fam, I heard a busy signal in 2024. So now I’m over it. Run me my coins. Ain’t nothing fast about this fashion. I was really hoping Kelly Obi would be my new go to for unique and trendy pieces. Nope. Sad face.

Likely an out-and-out scam. Placed order as 2-3 week ship time pre-order. When unshipped after over 3 weeks I emailed and was told I could either get a refund or it was scheduled to ship in 7-10 days if I wanted an additional 10% off to wait a bit more. I opted to wait and got a refund of 10% but then lo and behold, 3 weeks later it still hadn’t shipped and I asked again and was sent a refund with no apology or comment. Thankful I actually got a refund. Don’t give this company your money to hold for months. They do not care at all.

I wish I would have read the reviews before I ordered from this company. This has to be the most unprofessional shopping on-line experience. I will never order from this company again. I’m still in need a s refund from a duplicate order, no one ever responded. To add insult to injury, I still have not received the order from October of 2024! At this point I just want my money back!!! Do not order from them!

Pre-ordered 11/14, with a 2-3wk turn around. As of today there is no movement on the order and they will not respond to 2 of my status requests. Today I sent a request to cancel the order, didn't want to but they're not responding Sib

I placed an order on October 27, 2024. It was supposed to be a Christmas gift for my grandma. At the time it was on pre-order with an estimated shipping date of 2-3 weeks. Over a month later, I still had no updates. I emailed them on Nov. 29 requesting an update. They finally responded one week later saying that I could either request a refund, or wait another two weeks until my item ships (after Christmas - two months after I ordered!!!) At this point, I don’t think the item is coming. Very disappointing!!!

I purchased a coat and the label read Shein. I paid over a hundred dollars!!!!!!!!Talk about upset!!!! This is unacceptable I will no longer support the foolery!!!!!! It makes sense why the orders take so long to arrive.