I love the smoky eyeliner - but hate your site. I have to fight just to be able to pay using PayPal. I never use my credit card on-line when I purchase - too easy to get hacked. But i DO love the eyeliner and want to purchase 2 more on the buy 2 get one free sale.
Response from Kehyla BeautyOct 10, 2026
Hi Kathi, thank you so much for your lovely review! We're delighted to hear that you love our smoky eyeliner. We’re sorry to hear that you’ve had difficulties with our website and understand how important it is to feel secure when making a payment 💛
JS
Judi S.
Poor
Slow delivery, unimpressed by cheap looking eyeliner & mascara tubes.
The so called “navy” eyeliner is bright blue.
Colour changing foundation has pink undertones which do not suit my medium skin tone…. All in all a waste of time & money. Very disappointing ‼️
Response from Kehyla BeautyOct 8, 2026
Hi Judi, we’re truly sorry to hear about your experience. We understand how disappointing it must be when your order arrives later than expected and the products don’t meet your expectations. At Kehyla Beauty, customer satisfaction is always our priority, and we’d really like the opportunity to make things right. Could you please share your full name and the best email address to reach you through Trustpilot, or contact us directly at [email protected], so we can work with you to resolve your concerns
JE
Juliette E.
⚠️ BUYER BEWARE
⚠️ BUYER BEWARE — particularly international customers\.
I placed and paid for an order with Kehyla Beauty on **26 August**\. It is now **5 October and I still have no products**\.
My original shipment stopped moving\. After weeks of vague, generic customer\-service responses, Kehyla told me to contact their last\-mile courier, FLASH Thailand, myself\.
I did — and FLASH told me the shipment was **“Pending Claim Negotiation”** and that KEHYLA, as the sender/merchant, needed to make the claim\.
Despite this, Kehyla continued telling me my parcel was “on its way”\.
Eventually, on **26 September**, Kehyla told me they had arranged a replacement and gave me another tracking number: **YT2626500705954963**\.
Nine days later, I still have no parcel, no proper working tracking link and no verifiable evidence that this replacement was ever physically dispatched\.
Meanwhile, throughout this fiasco, Kehyla has continued sending me marketing emails trying to sell me MORE products — including emails signed “Natalie, CEO, Kehyla Beauty”\.
I have now spent **40 days** trying to obtain products I have already paid for\.
I have retained the entire email correspondence and tracking history to substantiate everything stated above\.
Kehyla Beauty: if this replacement was genuinely dispatched, provide me with the **courier name, working tracking link and proof of carrier acceptance**\.
Otherwise, REFUND MY MONEY\.
Potential customers can draw their own conclusions from my experience\.
Response from Kehyla BeautyOct 5, 2026
Hi Juliette, we’re truly sorry for the inconvenience caused by the delivery delay. The original shipment was unfortunately held up due to an issue with the last-mile courier, which was outside our control. We therefore arranged a replacement shipment at our own expense, and the package is currently in Bangkok and should be delivered shortly. We’ve also contacted you by email with the new tracking details and to offer further assistance. Please check your inbox and spam folder so we can help resolve this for you.
CS
Customer Sue G.
Well love masscara and eye liner…
Well love masscara and eye liner pencil, defo coming back when i need to.
Response from Kehyla BeautyOct 5, 2026
Hi Sue, thank you so much for your wonderful feedback! We're so happy to hear that you love our mascara and eyeliner pencil 💛
SC
sally C.
It suits me well
It suits me well
Response from Kehyla BeautyOct 4, 2026
Hi Sally, thank you so much for your lovely review! We’re delighted to hear that you’re happy with the product and that it suits you well 💛
NG
Nancy G.
I purchased two tubes of mascara
I purchased two tubes of mascara. I am liking that it does not clump on my eyelashes. Rather it goes on quite smoothly and evenly. I plan to purchase more in the future.
Response from Kehyla BeautyOct 4, 2026
Hi Nancy, thank you so much for your lovely review! We’re delighted to hear that you’re enjoying the mascara and love how smoothly and evenly it applies without clumping 💛
SP
Sue P.
It is very good quality
It is very good quality. My only problem is I ordered Navy but what I received is Azure Blue. This is too bright for me.
Response from Kehyla BeautyOct 3, 2026
Hi Sue, thank you for your feedback! We’re glad to hear that you’re happy with the quality of the product. We’re sorry that the shade you received wasn’t the color you were expecting 💛
CC
customer Christine L.
Excellent..
Everything looks brilliant and the transaction went smoothly and honestly. I have no complaints to make.
Thankyou, Christine levy...
Response from Kehyla BeautyOct 2, 2026
Hi Christine, thank you so much for your wonderful review! We’re delighted to hear that everything went smoothly and that you had such a positive experience with us 💛