Very difficult to remove - didn’t make my lashes look longer or thicker. And was expensive. Can’t get a hold of anybody.
Response from Kehyla BeautyOct 14, 2026
Hi Debra, we’re truly sorry to hear that the mascara didn’t meet your expectations. We take your feedback seriously and would appreciate the opportunity to address your concerns. Could you please share your full name and the best email address to reach you through Trustpilot, or contact us directly at [email protected], so we can work with you to resolve your concerns.
CU
customer
The eyeliner is not long lasting
The eyeliner is not long lasting. I have tested 3 eyeliners and have found that each one disappears off my eye onto my eyelid very quickly. I have compared these to 3 brands of liquid eyeliner (Dior, Estee Lauder and Max Factor) which worked so much better for me - they stayed put all day, so I won't be using the Keyhla eyeliners again.
Response from Kehyla BeautyOct 14, 2026
Hi Joanna, we’re sorry to hear that the eyeliners didn’t last as expected. We take your concerns seriously and would appreciate the opportunity to make things right. We’ve already reached out to you by email, so please check your inbox, including your spam or junk folder. We look forward to assisting you further.
JS
Judi S.
Poor
Slow delivery, unimpressed by cheap looking eyeliner & mascara tubes.
The so called “navy” eyeliner is bright blue.
Colour changing foundation has pink undertones which do not suit my medium skin tone…. All in all a waste of time & money. Very disappointing ‼️
Response from Kehyla BeautyOct 8, 2026
Hi Judi, we’re truly sorry to hear about your experience. We understand how disappointing it must be when your order arrives later than expected and the products don’t meet your expectations. At Kehyla Beauty, customer satisfaction is always our priority, and we’d really like the opportunity to make things right. Could you please share your full name and the best email address to reach you through Trustpilot, or contact us directly at [email protected], so we can work with you to resolve your concerns
JE
Juliette E.
⚠️ BUYER BEWARE
⚠️ BUYER BEWARE — particularly international customers\.
I placed and paid for an order with Kehyla Beauty on **26 August**\. It is now **5 October and I still have no products**\.
My original shipment stopped moving\. After weeks of vague, generic customer\-service responses, Kehyla told me to contact their last\-mile courier, FLASH Thailand, myself\.
I did — and FLASH told me the shipment was **“Pending Claim Negotiation”** and that KEHYLA, as the sender/merchant, needed to make the claim\.
Despite this, Kehyla continued telling me my parcel was “on its way”\.
Eventually, on **26 September**, Kehyla told me they had arranged a replacement and gave me another tracking number: **YT2626500705954963**\.
Nine days later, I still have no parcel, no proper working tracking link and no verifiable evidence that this replacement was ever physically dispatched\.
Meanwhile, throughout this fiasco, Kehyla has continued sending me marketing emails trying to sell me MORE products — including emails signed “Natalie, CEO, Kehyla Beauty”\.
I have now spent **40 days** trying to obtain products I have already paid for\.
I have retained the entire email correspondence and tracking history to substantiate everything stated above\.
Kehyla Beauty: if this replacement was genuinely dispatched, provide me with the **courier name, working tracking link and proof of carrier acceptance**\.
Otherwise, REFUND MY MONEY\.
Potential customers can draw their own conclusions from my experience\.
Response from Kehyla BeautyOct 5, 2026
Hi Juliette, we’re truly sorry for the inconvenience caused by the delivery delay. The original shipment was unfortunately held up due to an issue with the last-mile courier, which was outside our control. We therefore arranged a replacement shipment at our own expense, and the package is currently in Bangkok and should be delivered shortly. We’ve also contacted you by email with the new tracking details and to offer further assistance. Please check your inbox and spam folder so we can help resolve this for you.
S1
S1234
The advert is a complete lie
The advert is a complete lie. Do not buy this mascara. It is completely rubbish! The mascara does not work and it does not make your eyelashes look longer or thicker. A total waste of time and money. A complete lie and I fell for the lie. Do not buy this product!
Response from Kehyla BeautySep 28, 2026
Hi, we’re truly sorry to hear that you’re unhappy with your experience and that the mascara didn’t meet your expectations. Unfortunately, we haven’t been able to identify your order from the information provided in your review. Please contact us at [email protected] so we can locate your order and help resolve this for you.
SK
Sonia K.
VERY DAMAGING TO THE EYES
with all the hype and reviews, I decided to use the mascara for my very sensitive eyes and I couldn't remove it totally at night and the next morning my eyes were swollen and I still had a problem removing it. When I finally removed it, I noticed I had lost most of my lashes. I have never had this happen to me. I don't know why the good reviews but for me a very bad experience and also ruined my looks with no lashes left
Response from Kehyla BeautySep 7, 2026
Hi Sonia, we’re very sorry to hear about your experience, especially given that you have very sensitive eyes. Our Customer Care team is already looking into your case to understand what may have happened and to assist you directly. While results and individual reactions can naturally vary from person to person, we would like to reassure you that our mascara is designed to be safe for use around the eyes and does not cause eyelash loss. What you describe is therefore not an expected effect of the product, and we would very much like to investigate the circumstances with you. Our team will be in touch to help resolve this as quickly as possible.
JG
Jann G.
Excellent response to my disappointment, full refund made without returning the product.
I'm so disappointed. The mascara is very dry and flakes off. I've tried it two days running with the same effect.
Complete waste of money.
Response from Kehyla BeautySep 5, 2026
Hi Jann, we’re sorry to hear that the mascara did not meet your expectations. We take your feedback seriously and would really appreciate the opportunity to look into your experience personally. Our customer support team has already reached out to you by email regarding your concerns.
CM
cherry M.
Overpriced & Poor Quality.
I ordered an eyeliner. The end broke off almost immediately. No sharpener was included but cheaper brands include one. I have now bought a cheaper brand which was less than half of the £22 I paid for Kehyla and it has a sharpener in the box. Kehyla doesn’t wear well, it all smudged and half came off within a few hours. It’s double the price than most equivalents and half the quality.
Response from Kehyla BeautyAug 11, 2026
Hi Cherry, we’re truly sorry to hear that your experience with our eyeliner did not meet your expectations. Our customer support team takes your concerns very seriously, and we’ve already contacted you through the email address you provided to resolve this issue. Please check your email and give us the opportunity to look into the matter personally and help resolve your concerns.
