Bronwyn D.
This is the second time I have ordered…
This is the second time I have ordered the black gel eyeliner. The first took a very long time to arrive. I was happy with it and decided to order another one. After payment was taken I noticed the wrong colour was shown on the order confirmation . I definately ordered Black and emailed immediately to report this, I was told it would be looked into. I have since received emails to say my order has been shipped with the wrong shade. I have asked for a refund but no response! This is very poor customer service.
Response from Kehyla BeautyOct 25, 2026
Hi Bronwyn, we’re truly sorry to hear about your experience. We understand your concerns regarding the incorrect shade and would like to help resolve this matter as quickly as possible. Please provide us with your best email address or contact us directly at [email protected] so our support team can look into this and assist you further



