KeapReviews of keap.com

Do not subscribe! You will never be able to cancel your subscription without cancelling your credit card. It's clunky as a program and doesn't work. STAY AWAY!

Tried to cancel - they send you to a form which promises a call back which doesnt come. Waited five days. Then spent 25 minutes waiting on hold for someone to talk to. Finally put through to someone who promised to get my "Customer success manager" to call me.... Go to top of message and read again. Done now. :)

Keap is a good platform. Unfortunately their support is horrific.I was not able to log into the platform and nobody could help me due to their IT department not being reachable. I tried to cancel the account multiple times to just be re-routed to IT department for some reason and then disconnected. Then I had an account manager go after me for charges and then he ghosted me after I told him I have been trying to cancel for months. Then they sent the account to a collector. I will not recommend this company ever. For shame KEAP.

Update: After a bit of a fuss and a negative review, as well as a nudge from Lisa, the company has offered to compromise with a 50% cancellation charge. Is it about the money? I'm happy for the partial refund, but it was less about the money than the lesson to be learned. It shows that Keap has some really good people with the desire to serve customers. Policy becomes clear when people respond in the marketplace and you listen. So, at the end of the day, Keap did a good job. I'm a satisfied customer. The world is a better place because a customer spoke and someone listened. And, Lisa, you are the core of that company - they could not pay you your worth. Thank you for being my advocate! xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Would I recommend Keap/Infusionsoft to anybody? Nope! I’d say, keep looking. Don’t stop here. When they say “we’ll support you”, don’t believe it. The product is so-so, it takes a long time to get started (trainer delays), and the company is generally unavailable. Super nice people. HOWEVER, like a previous reviewer complained, I learned two weeks after I purchased my subscription that my company wanted me on a different system, so I requested a settlement rather than the full $299 cancellation charge. Keap’s response: Nope. No concession, no compromise, just no. So, they are within their terms, right? It’s my mistake, and one I won’t repeat, and I’d recommend you don’t either. I signed their stupid agreement and gave them my credit card like an idiot. We self employed entrepreneurs have things like this that arise on both sides of our business with customers AND vendors regularly, don’t we? We work with the customer so we tend to expect it from our vendors as well. Not this company! They SAY - “we help entrepreneurs grow!” Yeah, not so much. They’re interested in pushing products, not working with people. It stopped being about the $299 and became “what kind of company are you?” I would have come back if I needed a CRM in the future, and I would have recommended them to people I know...if they had treated me fairly. Wish I’d never met Keap. Run.

Of all the subscription-based software I have had, Keap is the first to send me to collections when I changed credit cards and opted not to renew. This is typically a way that I use to weed out things that are leeching onto my cards and no longer being used. Most subscription based companies simply cancel your subscription and move on but not Keap. That $99 for the last month was worth the bad review so I guess I’m going to give it to them. There’s an old saying “the juice is not worth the squeeze” and I feel they have wasted resources chasing me for $99.

I am extremely disappointed with the CRM and the treatment from the management and sales team. I went into a contract with keap unaware that my company would not let me use the software to integrate with our company programs in fact it is violation violation of our company standard. The team I keep said if this happened they would refund me all my money and cancel the contract. This did not happen they were trying to pursue me for fees for software that I can’t use they are not friendly professional or a company that I would recommend anybody. It seems for a good reason that a lot of companies block out keep CRM for reasons unbeknownst to me but I’m sure they’re good ones. I recommend anybody to please avoid the dishonest deceptive company sales team management team that exist here do not use the software no matter how good you think it is there’s always something better around the corner and someone is wrong to treat you fairly and work with you and take care of you as a client.

The customer service rep was knowledgeable and helpful

My organization is a long-time user of Keap Max Classic and we love how powerful the automation is, and we haven't even reached the maximum of what we can do with the app. There are also a lot of features offered for the price: pipeline stages, email automation, and lead sourcing. Good network of affiliates and third party apps due to a decent API round out the benefits.