KeapReviews of keap.com

I was looking for a new CRM that could also do my email newsletters. I asked several questions in my meeting with the sales team, I was told that I could mask my number, import manually from google, it would help me with reminders etc. The part that they failed to mention is that I could not do a lot of that for weird reasons, then everything that you wanted to do you had to make custom automations. This basically means you have to somewhat code the whole back end of it. DO NOT PRE PAY FOR A YEAR- THEY WILL NOT EVEN TALK TO YOU ABOUT A REFUND- STAY AWAY

Very good tool and a complete CRM but their support is horrible. Breakdowns in their system are unpredictable and often repeat from time to time.

Keap had some excellent features but many times the features didn't work. It was confusing with all the updates they made almost weekly so the learning curve was a bit time consuming. We hired a trainer (who was excellent) but without paying for his monthly training fee we'd have been lost. So many times we'd go in and learn something one way, and a two weeks later they would change the process so you'd have to take time to figure it out. It was incredibly expensive compared to other similar companies and just time consuming. Not worth the high cost for the constant changes and bugs in the system due to the constant changes.

Keap Customer Service I had a technical glitch in which I could not send estimates, their advanced team is working on this, and they gave me a coupon to take care of their service. I was truly impressed by their customer service managers, and response.

You either pay to stay, or you pay to leave. Once you're in you're trapped. This policy, turns frustrated customers to angry customers. If they just reduced the pay to leave price down from $300, I'm sure they would have a lot better reviews on here.

Even though I stopped my membership, Keap continued to invoice me for 2 months... I was frustrated & when I came here I read some people never get reimbursed... I send an email & in less than 1 week, I receive my money back. Just wanted to show some gratitude & counterbalance the latest bad reviews about this topic. During these 2 years, the client service always was responsive. I recommend if you want the Rolls Royce of email marketing.

I signed up for Keap because it was going to be easier to use for our companies automation. However, before I even finished the free coaching sessions I realized the product was not going to be able to integrate with our CRM House call pro. So I cancelled. Well I was billed for that first month $239 and told the cancelation fee would be $299. Paying for something I couldn't use already had a bad taste in my mouth, the cancellation fee added to that and made the taste worse. I figured since I never even used the product that a more than fair compromise would be to just charge me an additional $60 and I'd have paid the $299 cancellation fee for backing out but not pay for a month of service. No no no they NEED every single penny they can get, I'd recommend staying away.

Horrible customer service from Account Manager. Tech support is ok but same issue kept coming up - couldn't make outbound calls for months on the app. Paying for something I could never use. Wanted to make account changes and cancel but my “Customer Success Manager” was never available when I called. When I emailed, he was out of office or never responded. Last resort - online chat rep. They said it will be canceled and someone will reach out to me. Waited 1 week, nothing. Emailed my rep, no response . Had to email another rep who then told my rep to email me. Finally get an email. Oh, but now I need to set up an appointment through Calendly for a 1 minute phone call to cancel and surprise, he's not free for another 6 days. DO NOT RECOMMEND IT. $169 a month for Mickey Mouse service and and a non-functioning app. You have to call your Account Manager (who's never available) to "verbally" cancel your account. Much less expensive options out there.