KeapReviews of keap.com

There are more options out there that are much more userfriendly and cheaper.

Very pricey and steep learning curve. I would not recommend unless you have an inhouse person to manage this full-time

We've been using Keap for years and it's been a great help BUT BEWARE they will keep billing you for additional users after you have removed them. While not required to add a user, to remove them, you need to go into billing and submit a request! I'm out probably $5K over the years. I've only just discovered the issue.

Very good tool and a complete CRM but their support is horrible. Breakdowns in their system are unpredictable and often repeat from time to time.

Keap had some excellent features but many times the features didn't work. It was confusing with all the updates they made almost weekly so the learning curve was a bit time consuming. We hired a trainer (who was excellent) but without paying for his monthly training fee we'd have been lost. So many times we'd go in and learn something one way, and a two weeks later they would change the process so you'd have to take time to figure it out. It was incredibly expensive compared to other similar companies and just time consuming. Not worth the high cost for the constant changes and bugs in the system due to the constant changes.

Update: After a bit of a fuss and a negative review, as well as a nudge from Lisa, the company has offered to compromise with a 50% cancellation charge. Is it about the money? I'm happy for the partial refund, but it was less about the money than the lesson to be learned. It shows that Keap has some really good people with the desire to serve customers. Policy becomes clear when people respond in the marketplace and you listen. So, at the end of the day, Keap did a good job. I'm a satisfied customer. The world is a better place because a customer spoke and someone listened. And, Lisa, you are the core of that company - they could not pay you your worth. Thank you for being my advocate! xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Would I recommend Keap/Infusionsoft to anybody? Nope! I’d say, keep looking. Don’t stop here. When they say “we’ll support you”, don’t believe it. The product is so-so, it takes a long time to get started (trainer delays), and the company is generally unavailable. Super nice people. HOWEVER, like a previous reviewer complained, I learned two weeks after I purchased my subscription that my company wanted me on a different system, so I requested a settlement rather than the full $299 cancellation charge. Keap’s response: Nope. No concession, no compromise, just no. So, they are within their terms, right? It’s my mistake, and one I won’t repeat, and I’d recommend you don’t either. I signed their stupid agreement and gave them my credit card like an idiot. We self employed entrepreneurs have things like this that arise on both sides of our business with customers AND vendors regularly, don’t we? We work with the customer so we tend to expect it from our vendors as well. Not this company! They SAY - “we help entrepreneurs grow!” Yeah, not so much. They’re interested in pushing products, not working with people. It stopped being about the $299 and became “what kind of company are you?” I would have come back if I needed a CRM in the future, and I would have recommended them to people I know...if they had treated me fairly. Wish I’d never met Keap. Run.

I have been having issues logging into Infusionsoft the past 2 days. The page says “ We were unable to connect your Infusionsoft ID to your account. Please contact support at 1-866-800-0004.” Every time I attempt to login. So I called in multiple times and completed the same steps: reset password twice, cleared my cookies, tried to login in through incognito mode, i reset my computer twice and then i was sent a new user link which was the only temporary fix. however after waiting 1 hour for a solution, the email took 15min to get to me. My company IT team permanently had the issue resolved - 1800 packrat!

Just like any platform there is a learning curve. It just seems that when I joined Keap there were a lot of changes and updates being made and I feel slightly in limbo. My service design consultant, Jennifer White, is AMAZING!! I literally would be lost without her support. I understand things may be difficult during this time so I can understand if things are in flux. The technical difficulties are really starting to take a toll on my productivity: can't connect stripe, landing page having formatting bugs, tags not applying to forms. Jennifer has been forwarding the issues I've been having after reaching several walls in some of our strategies. I've still haven't heard back. The only reason why I'm not giving a 4 or 5 stars because this was to make me more efficient but I feel like I'm working twice as hard just trying to work through the kinks. I'm sure after some more time I will see the benefits of the system and get to the efficiency I'm striving for.