KeapReviews of keap.com

Tried numerous times to cancel payments that was taken by 3rd party scammer partner of Keap. Instead rhey sent me lawyers letter demanding payment! Unbelievable, they would rather support scammers!!! DO NOT USE KEAP!!!!!!!

We've been using Keap for years and it's been a great help BUT BEWARE they will keep billing you for additional users after you have removed them. While not required to add a user, to remove them, you need to go into billing and submit a request! I'm out probably $5K over the years. I've only just discovered the issue.

Absolutely AWFUL API is so crap i cant work with it. Tell it to return ALL is returns what it feels like, no conditions ALL and it misses entries left and right, ALL ...................................... developers really need to do something useful now..... I was told by the call center that they can't help, I must waste hours of my time looking up how to use their crappy API that can't do a simple thing ........ why have a function called ALL when it doesn't return ALL????????????????????????????????????????????. Let me go waste my time trying to make a simple thing work through your WONDERFUL platform

Keap has goods and bads, the good points which I liked while using Keap were their dashboard, which was user-friendly, simplicity, their advanced automation was really cool and had many advanced features, I really liked that, it is something that can be difficult to get it in other CRMs. Their customer service wasn't good neither bad, they helped sometimes. Keap lacks many important features for businesses, you cannot add more than one email address as a sender, you cannot send WhatsApp messages, lacks integrations with many apps like LinkedIn, and only US can get phone numbers. Talking in marketing, they need to get more features to help businesses reach to their leads. Overall, Keap is outdated and needs to improve, look at what other CRM systems are doing and adding to satisfy their customers.

It is expensive and difficult to use. Definitely not user friendly. They start you out well with nice support, but for busy business owners, it will be a real drag! After hiring two different companies to create campaigns, I found that it was not working for me. I finally found another person that could figure it out. It is a lot of work...not something you can typically do on your own. I kept the system for approximately 3-5 years. After not really using it for the last year or more, I cancelled the membership. KEAP had the nerve to charge me one last month and send it to collection because I cancelled without 30 day notice.

I usually don’t leave negative reviews, as being a business owner myself, I am well aware that mistakes can happen. Though our experience with Keap went beyond an accidental mistake and after debating for a long time, I feel sharing my experience is absolutely necessary. Long story short: - We first spoke with a guy named Colin who was in charge of closing the sale. He seemed a very nice and friendly guy, though sometimes he sounded slightly generic about what our migration from our current autoresponder to Keap would entail. - He was so nice we even bought an extra $500 of Keap coaching calls (shame on us for not waiting). - He reassured us that our packed came with 15 hours of migration included and that everything we had on our current autoresponder, would be easily migrated within those 15 hours. Just to be sure, I repeatedly asked him confirmation (both on the call and in written form) that all our sequences, automations, contacts, templates etc could be migrated within those 15 hours. I am NOT a specialist person so clearly I trusted what he said. We submitted everything that we needed to migrate and were confident we were all on the same page. - He also reassured us (since we explicitly asked) that there would not be hidden costs. - A few weeks later, out of the blue, Keap asked us to pay more money, as the 15 hours were done and over with. - At this point we still had quite a few assets to migrate. They claimed they had already went beyond the 15 hours and while some extra hours had been ‘’gifted’’ now we had to pay extra or take care of the migration internally (which clearly we were not equipped to handle considering it wasn’t part pf the plan). - Even though I was already quite annoyed (considering the guy confirmed already multiple times that in 15 hours they could do everything) I reluctantly asked how much would that extra be. The answer was mind boggling: don’t even wanna share the final priced we would have to pay as it was just ridiculous (thousands and thousands of dollars). - At this point Colin had started to ignore our emails. I called him several times and was told that our team was trying to take advantage of Keap migration team. Wait what?!? I kept my cool and asked to please meet in the middle (even tho this whole situation was entirely created by them) and he seemed confident we’d find a solution. After a few days of back and forth, and the Keap renewal approaching, we had no choice but to stop everything and close our account. - We requested a partial refund (since they had done some work anyway and I wanted to acknowledge that) so I was referred to this lady called Lisa, who was supposed to ‘’help’’ with this. After speaking to her, instead of being issued a refund, we were charged £200 termination fee — like seriously?!? - After complaining about that (since it was not written anywhere btw), we got refunded these £200 and that was the end of it. - So we spent (wasted) 1200 - then got charged an extra £200 early termination fee and then refunded just that fee. - At this point I was so annoyed but I was also determined to move on as quickly as possible. So I simply requested at least refund of the $500 ‘’Keap coaching calls’’ that we never even started (we were supposed to use them after migration was over). - Our request was ignored and never addressed. Again, I don’t leave this review light hearted, but this experience was really BAD. We wasted money and precious time (including the 30 mins spent to write this review). Pls be very careful before you sign up with Keap, especially if the assets you got to migrate are quite articulated. Don’t just talk to the the sales person, whoever they are, and request to speak to the tech team and have a further confirmation on the migration costs (the REAL ones). Not sure that will be enough to spare you a similar saga, but one thing is for sure: we are migrating elsewhere.

Don't use !!! For a Customer Relation Platform, they have ridiculously poor customer service. I havent used the platform for 7 months. To leave they said i didn't give them enough notice so i have to keep for another month, even though i haven't used their product for 7 months. I haven't complained about paying for 7 months and not using, they have since stated it takes 10 days but don't state anywhere where you can see (without searching)when you join of there leaving policy of ten days!!!!! ridiculous. Glad I am leaving!!

The absolute worst customer service! They promise in writing a pricing and NEVER fulfill their promise. They double charge you randomly. And when confronted, they lie with cold blood. They say it was a fees increase applied to all customers. But the same week their CEO sends a message to say all costumers were increased their fees by 10%. What I was asked to pay (and stupidly paid) was a 100% increase. They then send in writing a new pricing plan, detailed by months. (as per my request) 2 months after this communication, I am charged double the amount I was presented in writing. These just add to other unimaginable aspects such as... 1. they randomly denied my access to my account twice - even if I was absolutely 100% paying and up to date with my paying for their services. 3. whatever you ask to their help desk takes ages (30-40 min+). And in the end you receive no answer. They just open a ticket that nobody ever follows up with. 3. you randomly get 3-4-5 months when all emails to yahoo / apple / gmail accounts bounce (100% bounce rate). And there is no compensation. Or even apology. They just say… they are working on it with no ETA. BUT you are charged the same.... This company is an absolute disaster. And, in my opinion, a criminal case. The customer service not only has unprofessional people. But they have bad quality people. A bunch of humans who lie, break their promises, try to cheat the client. And never ever care. The worst I have ever seen. And hopefully, I will ever see in my life. . . . Response to the Keap reply below: I provided you with my phone number, as per your request. Additionally, my account manager and your head of customer satisfaction have both my email and all my other details. That never really served to solve the situations above. In the last 3 years.