KeapReviews of keap.com

Expensive by former standards, but turns out to be worth the investment! The value of training qualified consultants to assist customers is best feature!

Infusionsoft by Keap has been our agency goto for 10 years. Why? Customer service. I can pick up the phone and access a team of support agents who have solved literally every issue we've ever had setting up campaigns with the app - and we do some pretty next-level stuff. Their team has been polite and accommodating regardless of the issue. Great people to work with.

I enjoy setting up campaigns in Keap and working with this program in general. I do not at all like the chat option for assistance. It is too slow. The phone option for assistance is better but often the hold time is prohibitive.

I have been with Keap for quite a number of years. I tried other services but this is the best. Amazing customer service!

The support has been great... I'm especially grateful to Nate for his patience and wisdom ....

They have not replied to my 3 emails requesting GDPR data deletion brought about from daily spam from their users. Ideally, they would have the ability to simply to be put on a ban list to prevent their users from abusing email campaigns for spam. As a manager of a business I would not use this company as their adherence to GDPR is deplorable. EDIT: You have now asked for a reference number - since you will not respond to my emails, I have been given no reference number. Furthermore, you were given my personal email address without my consent through Trustpilot. What a sham!

I Love KEAP. Whenever I call Customer Service, I am always treated with not only kindness, bit respect, and my sense of humor is met with the same. My questions are thoroughly researched and answered, and people invariably go above and beyond. The last representative I spoke with stayed on the line with me well after the call center closed, since we had had technical difficulties, and really helped me to understand how to use the software the way I wanted to. I have never had such consistently excellent customer service from a company, let alone tech support. One of the support people I spoke with told me "Our mission is to champion your business." What more could I ask for?

We are still new to Keap. Each time I call the reps are extremely helpful and patient with us. There are lots of tools to learn how to use and maximize the software. It's been almost a year now. It's working very well for us.