KeapReviews of keap.com

I spent an hour on with them on phone to understand how some features worked and to get some which didn't to work. Right there and then they got hold of their tech team and stuff got solved on the phone. No "we'll get back to you in 24h" - they got it done swiftly and were super-helpful and friendly. Totally recommend their phone support! (Which by the way has a system behind that: if you call from the same number as last time, they will try to connect you automatically to the same person you talked to last. How awesome is that!)

There are over 800 CRM choices for a business. I have been with Keap (formerly Infusionsoft) for 6 years as a customer and for 3 years as a Certified Partner with them. I won't claim to be unbiased because I like the product and especially the customer service. A CRM is worthless if you can't learn how to use it. Keap makes every opportunity to help its customers make the most of marketing dollar investment. I predict in a crowded field Keap will not only survive, but thrive based on the quality of the product and the way they do business.

We recently had a change in personnel and was unable to access our account. I reached out to Keap for assistance and spoke with Mark. We were able to find our account. I wasn't able to change the password at that time to access the account so, Mark created a recording with screenshots to show me how to proceed when I finally do get in. He went above and beyond and I am grateful that he was able to assist.

Infusionsoft has GREAT support! They know the product; they're very helpful; and they're available--either by phone or by chat--24 hours a day. Also, I'm finding that many other apps integrate with them, apps including sales funnels, membership systems, and miscellaneous software tools. My one nit is that their user interface can sometimes make it difficult to find features that you KNOW are somewhere in the product.

I had a great conversation with Lincoln this morning. I was in a hurry to get a landing page completed for a call in 30 minutes and in less than 20 minutes he was able to fix my issues and help me get it launched. He really went above and beyond to help me in a very kind professional way.

First, I was extended forgiveness for payment for a couple of month as a result of Covid-19.. Secondly,I was assigned a customer satisfaction coach to help me select a campaign to help with bringing in more leads and income. Thirdly, customers support help me get unstuck while building and publishing the campaign. In conclusion, Keap has been great and have shown me their commitment to helping it's customers. Thank you Keap Team, Jack Walker

Excellent product and top quality support to go with it. Very pleased.

What can I say but it just works. It is the hub for my business and I could not live without it. Plus what a great company that truly cares about small business success.