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company doesn’t care about you or the quality of their products.
I ordered swaddle wraps before my baby was born. Once the baby arrived I went to use them and the quality was awful. They can’t be used in a safe way for baby to sleep in. I reached out to see if they could extend their return policy and denied any worthwhile solution - they just repeated their policy. Sad to see that a company making baby products that most people buy in advance of a baby being born has such an inflexible policy. Total waste of money!
Response from KeaBabiesMay 14, 2024
Thank you for your honest feedback. We're truly sorry to hear that your experience fell short of expectations. Every KeaBabies product comes with our KeaCare 365-day money-back warranty, and our customer service is available to provide assistance to make things right. We have reached out to understand more about the situation and hope to improve your experience with us.