KeaBabies Reviews | Read Customer Reviews of keababies.com

KeaBabies Reviews | Read Customer Reviews of keababies.com

KeaBabies reviews

Showing 15 reviews with 1 star · Clear filters

Shannon P.
Oct 1, 2026
Never delivered nor updated
Item was never delivered nor was I updated on shipping. It was deemed damaged and returned unknowingly to me. I had to track it down. Company offered to replace or refund but now I don't have it for a baby shower I am attending in person.So frustrated and disappointed. No contact attempted!
Response from KeaBabiesOct 2, 2026
We're sorry to hear about your experience. We understand how frustrating this must have been for you, and we sincerely apologize for any inconvenience caused. Our customer service team will be reaching out to you shortly to assist further. Thank you for bringing this to our attention.
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Azaz
Aug 19, 2026
After purchasing item from them told us…
After purchasing item from them told us to follow on social media and you will get free gift from us , i did all but no gifts 😭
Response from KeaBabiesAug 19, 2026
We're sorry to hear about your experience. We understand how frustrating this must have been for you, and we sincerely apologize for any inconvenience caused. Our customer service team will be reaching out to you shortly to assist further. Thank you for bringing this to our attention.
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asuka L.
Jun 26, 2026
didn't get the item
didn't get the item. i emailed twice yet didn't get response.
Response from KeaBabiesJun 27, 2026
We're sorry to hear about your experience. We understand how frustrating this must have been for you, and we sincerely apologize for any inconvenience caused. Our customer service team will be reaching out to you shortly to assist further. Thank you for bringing this to our attention.
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Justin
May 12, 2026
Gift never got delivered
I ordered a gift for Mothers Day 3 weeks in advance and it simply never showed up.
Response from KeaBabiesMay 12, 2026
We're sorry to hear about your experience. We understand how frustrating this must have been for you, and we sincerely apologize for any inconvenience caused. Our customer service team will be reaching out to you shortly to assist further. Thank you for bringing this to our attention.
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Sm
May 8, 2026
From a consumer’s perspective
From a consumer’s perspective, a company that genuinely cares about its customers—not just its brand platform—is what truly matters and makes a business important and respected.” This company clearly shows that it CARES about the company itself and not their customers.
Response from KeaBabiesMay 9, 2026
We're sorry to hear about your experience. We understand how frustrating this must have been for you, and we sincerely apologize for any inconvenience caused. Our customer service team will be reaching out to you shortly to assist further. Thank you for bringing this to our attention.
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Dea P.
Apr 17, 2026
Terrible
Terrible. It changed my size when I went to checkout and paid, I then immediately messaged them asking for it to be cancelled. I got no response and they shipped it. I had to cancel the payment on my credit card. Will never order from them again.
Response from KeaBabiesApr 17, 2026
We're sorry to hear about your experience. We understand how frustrating this must have been for you, and we sincerely apologize for any inconvenience caused. Our customer service team will be reaching out to you shortly to assist further. Thank you for bringing this to our attention.
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Chloe Z.
Oct 27, 2025
The shipping was not properly paid so…
The shipping was not properly paid so we did not recieve our product
Response from KeaBabiesOct 27, 2025
We're sorry to hear about your experience. We understand how frustrating this must have been for you, and we sincerely apologize for any inconvenience caused. Our customer service team will be reaching out to you shortly to assist further. Thank you for bringing this to our attention.
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Lauren H.
Aug 17, 2025
Glassware is NOT Dishwasher Safe
I got the 4oz glass jars and lids for a baby shower gift. Began using them when baby was 6mos. She is now 11 mos. The dishes are always placed on the top rack of dishwasher. I almost cut my hand when unloading because a glass dish cracked due to heatstress. Of course the 1 year warranty expired and the company said "too bad, you get nothing." Then I left a 1 star review on their website and complained to the Consumer Safety Council and then I get an email from company with a "Oh, well, sorry again, here's $5 off your next purchase." I bought another pack of 6 of the 4oz glass jars, with a new 1 year warranty and as my remaining glass jars break due to heat stress, I will simply utilize my 1 year warranty, over and over and over again. 😉
Response from KeaBabiesAug 18, 2025
We're sorry to hear about your experience. We understand how frustrating this must have been for you, and we sincerely apologize for any inconvenience caused. Our customer service team will be reaching out to you shortly to assist further. Thank you for bringing this to our attention.
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