Antonio A.
Their customers service is trash
Their customers service is trash. They claim that I don't have rights to my books and that they sent me multiple messages that I didn't reply to. I have replied to every message that came through my account or email from their reps. The only messages were for the new product Vella platform were I had a conversation with a rep that I can submit episode from my book on this platform as they only want new material there. After they explained that I did not try to submit again. But that is not what was explained as to why my account was terminated. I replied to the messages and all of the conversation that were sent to me. The lack of reasoning to why my account was terminated took this long and you have failed to explain why my account was terminated still. I have submitted all of the requested information from me by any of the reps I spoke with through our conversations. The reason people keep telling me why my account was terminated is that I don't have rights. I am the only person that have rights to either of my books. I have provided this information when requested as well. The lack of customer service to clearly explain why my account was terminated or what I did wrong is terrible. I am still waiting on the answers to this day after I have requested this information over 20 times now.



