Kdp AmazonReviews of kdp.amazon.com

Authors beware! The recent jump in negative reviews are accurate. Something very wrong is going on at Amazon and kdp. I've sold many books on Amazon for many years without problems. Their customer service has always been helpful. Not anymore. For some unknown reason, KDP informed me that I was violating copyright rules because I rewrote one of MY books, with new formatting and a new cover. I owned ALL copyrights to this previous book and just wanted to make it better. I showed them all the evidence needed, yet they still robotically told me, without showing me any of their evidence, that I had violated copyright rules. I have every right to redo my book! When I again showed them my copyrights, then they changed their story, saying I had two accounts! I did not have two publishing accounts. As also stated in some of the negative reviews, KDP is fabricating lies to close down author accounts, who have done nothing wrong. Why? I don't know, but maybe they are cutting costs because it is expensive to keep authors who aren't bestsellers? Or more probable, since they are now allowing big publishing houses to advertise their books for far more revenue for KDP, did these houses work a deal to get rid of indie authors? I do know that since CEO Jeff Bezos left, Amazon is not the great company it once was, and it seems its demise may come sooner than later. SO PLEASE, if you are planning on publishing an indie book on KDP– stop! There is something seriously wrong happening at KDP. Wait until there is an investigation or class-action lawsuit to bring out the truth into why KDP is suddenly making up lies to close down author's accounts who have done nothing wrong, stealing their royalties, and never allowing them to publish again. There are other places to distribute books, which may be more expensive, but at least I doubt they will fabricate lies, steal your royalties, and then shut down your account!

Not worthy of spending creative time with KDP Amazon.

SCAM! SCAM! SCAM!! My book was supposed to be taken down a couple of years ago, and when i searched for it i couldn’t find it so i thought it had been. Turns out they never took it down, they were still selling it and i was getting zero royalties. I only found out my book was still up because someone on social media reached out to me that they’d purchased one. I reached out to KDP and for the last month have been getting the run around and pushed off. They still have not paid me royalties and i doubt they ever will. Worst decision i ever made was doing anything with them. And their fees are out of hand. I’m supposed to get only $8 on a $20 book … 🤦🏻‍♀️ … run from this scam company … run far and fast

I have had my account with KDP for many years, from before they were reincarnated as KDP from CreateSpace, and have published with them 27 titles. Since Amazon took over, it’s been a nightmare to deal with them. My payments have started to fail a year and a half ago, apparently “because my name is incorrect.” I have resubmitted my bank details, at KDP’s request, about a dozen times, but the issue hasn’t been resolved. Since October 2020, I have called their customer service quite a few times, and have emailed them back-and-forth probably over a hundred times. The customer service system is completely incompetent — reps have been shuffling me from one person to another, all with generic replies, and no one who is actually interested in resolving the issue. At their request, I have also called my bank multiple times to confirm they don’t reject payments (and of course, they don’t…) In addition, I have asked repeatedly to talk to a senior customer representative who would be able to assist, but all of my requests have been ignored. I have 27 titles that sell on Amazon, but absolutely no payments that come in, or even merely an opportunity to talk to someone real to resolve it. It is truly a nightmare. I have never encountered such terrible customer service. If you’d like to self-publish your books, all I can recommend is to avoid KDP at all costs. There are many other online publishers. KDP may hold the largest share of the market, but their service is truly appalling. Shame on Amazon!

You, as a publisher, have zero control over your own work. I've been simply trying to get my two DRAFTS deleted, and I can't. When you upload your book, the format is MASSACRED and your work becomes completely unreadable. This happened to me, and I can't even unpublish it. Not to mention when you enter your bank account info, it CAN'T BE DELETED, EVER. I regret ever trying to use this website. It's been nothing but a headache.

Worst customer service. I forgot my username and password because I hadn't logged in to my kdp account for years (I always stayed signed in) and they would do absolutely nothing to assist me. They were rude, they lied, and if you can find another way to publish your book do it because kdp sucks big time.

If i could give less than one star I would. After 20 years of running my website i decided to turn it into a book. They have closed my account as I apparently have duplicate account, I DO NOT. They have no complaints or appeals team. All my work is lost in their system. AVOID

After changing my phone number I cannot access the money side of my account. Twice I have sent a copy of my driver's licence to facilitate a supposed "two step" verification process. Very very poor customer service. I can't find any other way of drawing their attention to this.