Amazon.com, Inc., Amazon is the largest e-commerce marketplace and cloud computing platform in the world as measured by revenue and market capitalization.
Kdp Amazon (kdp.amazon.com) has 538 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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IT & Communication · Vancouver, Washington
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IT & Communication · Seattle, Washington
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IT & Communication · Spokane, Washington
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IT & Communication · Seattle, Washington DC, Washington
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Showing 471 reviews with 1 star · Clear filters
Ann T P.
Zero customer service, raise and issue and they shadow ban your books (basically hidden from searches), ask for a supervisor to deal with an issue and they send a link to their T&Cs, ask for a referral to a CEO and they totally blank you. Nightmare!!!
Riadh H.
La plateforme kindle Amazon est très mauvaise en raison que tu te fatigues durant des années et par un simple bouton on te clôture le compte sans même t'envoyer un mail explicatif ou autre...de plus je soupçonne que ces derniers n'aime pas les éditeurs qui travaillent sur des niches de religion en général et en particulier sur l'islam....moi personnellement je ne sollicite pas de rendre le compte au contraire j'ai foncé vers avant et je l'ai clôturais définitivement mais mon approche c'est comment ça se fait un compte clôturé sans donner un avis ou un mail explicatif
Peter Coghlan (In the Blink of an E.
I am fairly sure I'm being scammed, and now I get no royalties and can't speak to anyone. It says update your bank details all of a sudden, when nothing has changed. Just another way to stop what little royalties you receive. It's all a scam, with Amazon hey get you with American Tax 'YOU CAN'T SORT OUT' I'm outside of America (they know that) but still expect you to dance around finding the correct form. Look if your an Author run... You pretty much get ripped off where ever you go I think, but if you want to deal with a digital machine and get really frustrated, it's your lucky day! YOU'VE FOUND JUST THE PLACE....
Daniel T.
The hardest thing should be writing a book, turns out Amazon KDP have surpassed this in leaps and bounds with their terrible set up and process, to name a few: 1.) Amazon KDP do not do dust jacket options for books... Why? Having pressed the KDP team on this the best answer I got was "Thank you for your response, we highly value..." blah, blah, blah, "...and will always strive to improve our service..." blah. 2.) Not all files upload to their seemingly-sensitive system. Having taken the best part of an hour to upload my manuscript and then another hour requesting a preview all for it to say "error," it's a pretty ridiculous period of time to have to wait. 3.) If you're ordering a proof copy of your book to the UK, well forget it, even at the ordering page, Amazon instantly says that you cannot order proof copies from Amazon.co.uk, but instead have to use an alternative foreign marketplace, which was a nightmare to join. Plus, when you're instantly ready to order your copy it won't let you because apparently you have to wait 24 hours. 4.) If for whatever reason your order has not been processed, you'll find out at the last minute having waited for nearly 5 days, despite having an email confirmation from Amazon telling you that your order if scheduled and on its way, but secretly it has not even been declined in email form...just in the ether. Overall such a trippy and terrible experience Amazon KDP. I shall not be looking to publish in the near with them at all, not until they commit (unlikely) to sorting out the faults in their ineptitude system. If you're trying to make a high-quality book with lots of content then forget about it, seems like Amazon only wants to cater to picture books for dunderheads that were made in Microsoft Word and not use any real modern formatting systems without seemingly bringing the whole damn company to a screeching Skynet halt. What should just be a simple uploading and request process is just monumentally more time-wasting, confusing and stressful than it needs to be. With self-publishing supposedly being a way of the future, after my experience, I can see why traditional publishing still reigns supreme.
tbisio
KDP amazon decided that my fonts were not embedded properly after the book had been out for months and there were hundreds of books printed. so they stopped production and asked me to fix the fonts. i sent the proof that the fonts are embedded and then they said it was a fonts permissions issue. They provided locations in the book where the fonts were a problem. None of these locations matched the fonts mentioned. I sent them information multiple times that all but two of the fonts were in public domain for books and asked for confirmation. no response, no response, no response - three emails over 4 days. They don't actually seem to be able to articulate what the problem is, meanwhile I have people writing me who want to buy the book. Very poor service.
Abhishek S.
KDP is a scam. I made some earnings and they closed my account on the last day of the month on vague BS that one of my book is against there policies, so that they don't have to pay any earnings.
Nicola A.
Pensavo che il nazismo fosse il peggio, prima di "conoscere" Kdp Amazon.
Diana R.
After explaining and going over what I wanted to convey through my book design, this Company decided to add in the design everything they wanted paying absolutely no attention to what I ask. Furthermore they wrote the description for the Book design in a language which I have no idea of…UNBELIEVABLE! They re just trying to get at the beginning as much money from clients as they possibly can. They are not trying at all to give a customer what they desire. The Client is not their interest. I cannot believe it! But I really should have known better!