Amazon.com, Inc., Amazon is the largest e-commerce marketplace and cloud computing platform in the world as measured by revenue and market capitalization.
Kdp Amazon (kdp.amazon.com) has 538 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
Also known as
kdp.amazon.com
Website
kdp.amazon.com
Category
IT & Communication
Location
Seattle, Washington
Listed on Five Star Index
2026
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Most recent review: October 2026.
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Would rate a zero if that was a possibility. Went through the process with them and got to the point where my id had to be verified. From other complaints their verification process is intended to fail causing everything that was paid to that point to be be lost. What did useless support say? Create another account with a different email. How stupid? The id verification will fail again. Complete scam.
IE
ISRAEL EMMANUEL MATENLY F.
Authors should be able to test a book…
Authors should be able to test a book quickly and improve it if necessary.
However, Amazon takes way too much time to approve it. Why not split the process into two phases?
First, a testing phase where the book can be opened to a limited number of people.
Then, the production phase, after validating that the book actually has a market. Only at that point should we worry about how the book is presented and its compliance with the platform's guidelines.
NA
Nao
Manque de transparence
Manque de transparence. Ce sont des algorithmes qui répondent aux messages que vous envoyez, sans jamais proposer une solution. Site à éviter si on n'aime pas être bernés.
MI
Michel
Après avoir résilié mon compte sans…
Après avoir résilié mon compte sans raison valable, KDP continue à vendre mes livres en refusant de me verser les sommes perçues. N'est-ce pas du vol?
VS
Veronica S.
Excellent Marketplace. Broken Publishing Workflow
I chose Amazon KDP because it provides access to the largest marketplace for readers, not because I believed the publishing experience would be perfect. I expected there to be a learning curve, but I did not expect the publishing workflow itself to become the greatest obstacle to publishing my book.
My cover successfully passed the Cover Previewer, allowing me to order five proof copies at my own expense. Those proof copies printed exactly as designed, giving me every reason to believe my files met KDP's requirements. After reviewing and approving the proofs, I was surprised to learn that the same cover was later rejected during the final automated review due to an alleged issue with the spine. If the cover did not meet KDP's specifications, that issue should have been identified before I was permitted to spend additional time and money ordering proof copies.
Over the next two weeks, I repeatedly revised and resubmitted my cover while receiving the same generic automated guidance. When I requested a manual review, I was informed that no such option exists. That means authors can become trapped in an endless cycle of trying to satisfy an automated system without any opportunity for a qualified person to review the file or provide meaningful feedback.
Perhaps the most disappointing part of this experience was the solution provided by KDP's technical team. Rather than preserving my original design and making the necessary technical adjustments, they returned a revised spine that was barely legible and appeared to be an afterthought. As an author who invested significant time and care into the presentation of my work, I found that solution to be unacceptable because it compromised the professional appearance and integrity of the book I created.
My criticism is not of Amazon's marketplace. Amazon's reach is precisely why I chose KDP. My criticism is of a publishing workflow that allowed me to invest additional money into proof copies before identifying a problem that supposedly existed all along, while offering no meaningful path to human review when the automated process failed. Independent authors deserve a publishing experience that is transparent, consistent, and supported by knowledgeable people—not one that relies entirely on automation when the stakes are the publication of their work.
I hope KDP will improve this process by validating cover files before proof copies can be ordered, providing detailed and actionable rejection feedback, and offering a manual review process for cases where repeated good-faith attempts have failed.
MD
Mike D.
Didn’t give me the option to leave 0…
Didn’t give me the option to leave 0 stars. Opened a KDP account and published some ebooks I’d already written on Reedsy.
Exceptionally hard to fill the criteria for book covers if you want to do paperbacks. After less than ONE WEEK I recieved an email to say my account was terminated and the explanation they gave was very obscure. Tried to appeal the decision, asking for more clarification so I could correct any issues they had but received robotic emails telling me the ‘decision’ had been made and not to contact them again. The most horrible experience I’ve had with a company that either has robots working for them, or people who just don’t care.
DA
Didi A.
KDP just closed my account for no reason
KDP just closed my account and removed my books for sale on Amazon for no reason. They refused to provide a reason for this decision. I will never use or purchase anything from amazon ever again .
US
user
Although l am told that Kindle books is…
Although l am told that Kindle books is a good platform, l am somewhat disappointed trying to get my account verified, fair to say l did get some helpful advice when l called them.
l am of the old school, do not have a smart phone or access to one, do not want one, do not want to use someone else's phone, KDP have verified bank details, , whenever l verify my ID elswhere, l send photos and my licence and there you have it.
If appears to me that KDP want to take money, but do not want to do anything to earn, treating Authors as if they are doing them a favour
Well, l am now looking at other platforms and if my book is not published in five days, l will move else Amazon founder Geof Bazos, is more interested in being a celebrity space man, than the company he set up, and he should understand making Autjhors life simple
As someone with autism and bipolar, it may help id KDP has provisions for people like me