Kdp AmazonReviews of kdp.amazon.com

A ridiculous company run by robots who send out generic email responses to every query. I wasted over two months trying to publish a number of low content books which were stuck in review and kept getting rejected with no explanation. When I emailed asking for some guidance to what I could do to get them approved, instead of help I got the same generic auto response every time which never actually pointed to any specific issue. The turnaround times are a sham also, it says 72 hours review process for self published paperbacks yet I was waiting over two weeks with items in review for them to get sent back to draft with no explanation or just a generic email which didn’t help at all. So waiting, waiting and waiting then nothing but frustration and being kept in the dark. Out of the blue this week they terminated my account saying that I had breached their Ts & Cs. When I emailed asking what the violation was specifically, yet another generic email saying they had terminated my account and asking me to refer to the Ts & Cs. I read the terms and could not identify anything I had done wrong, and they were unable to provide me a reason. When I went back to them a second time I got yet another generic email response saying they had terminated my account and I would never be able to set up another account on Amazon KDP. At the bottom of every email response was an Asian name but I felt it was a fake name as the email was clearly a system generated one. Very bizarre that it seems they don’t have human beings monitoring and responding on their customer service emails. Therefore queries never get resolved, things don’t get published and authors feel like banging their head against the wall. On reading all their other 1 star reviews I see I am just one of many poor souls who has suffered this same nature of frustration and despair at the hands of Amazon KDP. This is the most appalling, frustrating and unprofessional company to try and self-publish with. Their behaviour has been really bad for my mental health. Don’t waste your time and save your sanity. Look at the alternatives, Lulu, Barnes and Noble for example.

CATASTROPHIQUE Les impressions de livre coutent très cher pour une qualité médiocre. Sans compter sur les mauvaises impressions où tous les textes de votre fichier sont déformés ou décalés.. A fuir. Les imprimeurs classiques ont un meilleur rapport qualité-prix.

The worst company I have dealt with on any level! I published a book years ago but I asked them to remove it. Many years later, I discovered my request was not complete. During these 6 years, I changed my email address also. Because of this, I no longer have access to my book’s account. More importantly, they keep sending me around in circles as they still have not deleted my book on their system entirely. What is worse, is that they don’t have secondary security measures. For example, my mobile number is the same as then. Whenever I called and spoke to large organisations, I always sensed that I was speaking to professionals. Not here. Their emails see like they are written via AI! If I could give a zero score; I would! Don’t make the mistake and publish with Amazon KDP. You are likely to regret it. Hope this helps others be less distressed than I have been. My issue remains unresolved.

I ordered 4 or 5 proofs as I prepped my third book for punlishing with kdp. After the second one, all photos in the book printed as expected. When I finally published, I ordered 30 author copies. When I received them, 8 were unuseable, as the contrast on all photos was way to dark and muddy. A look at the print date and location at the back of the books showed that not only were these 30 books printed at a different location than the proofs, but the 8 crappy books were printed on a different day than the rest. Three weeks into their "investigation," I asked what was taking so long, and very shortly afterward was told that there was "no error" and 8 books would not be reprinted. I asked further why, when the issue was clear, and was then told it was my fault for poorly done files, despite the fact that 22 books plus 4 proofs all printed as expected. Many emails and escalations later, they maintain that the crappy books were "within acceptable variance." I am pulling my four books and movie from Amazon.

They used to be responsive but I've sent numerous emails for the last two weeks and nada. Ive been with them for 12 years and never had this treatment. I've got chronic health conditions and this is just making it worse. They've really gone down the pan and ignoring emails time and again indicates they must have something to hide, aren't transparent, are remote and unaccountable

Account chiuso senza motivo dettagliato per violazione sui diritti di pubblico dominio. Non avrei spuntato una casella secondo loro. Né sono invece certo al 100%.Ovviamente non potendo accedere più all'account non vi é modo di contestare. Consiglio a tutti di fare periodici screenshot. Esperienza negativa. Servizio assistenza davvero imbarazzante ed ovviamente si tengono pure le royalties maturate senza dare spiegazioni. Dove sarebbe l'assistenza? Mai più. Sconsigliato. Se risolveranno cambierò la mia recensione ma per ora questa é la mia esperienza.

Amazon Kdp have caused so much harassment for me. Takes me almost whole day to resolve an issue with them . I have other things to do. On a repeated basis, I had to tell them that the images on one book are free to use for commercial purposes. Initially, they assured me nothing to worry about and apologised for their error, so they republished the book Then two days later they suspended my KDP account for no reason falsely accusing me of infringing copyright. For the second time, I have send proof that the images are free to use for commercial purposes. I have to go through this rigour yet again. They are an awful self publishing site. Need to sort out the glitches in their system. They have to be organised and managed effectively by keeping records of customer emails and what actions they have taken so that can refer to and not harass and disturb customers unnecessarily with messages. I am fed up of them. Customer service is very awful. Review book service is very poor. I may consider switching if they do it again. I need KDP to sell my books.

Awful all round. Avoid like the plague.