Emilum
Wrongful termination of account
On October 17th, when attempting to log into my KDP account, I discovered it was terminated without prior notice. Despite maintaining only one account, KDP claimed it was due to multiple accounts. Despite numerous emails proving my sole account status, they upheld the decision. My books were unpublished, and reviews vanished. On November 8th and 14th, I received warnings of upcoming account termination for content violation, shifting from the initial claim of multiple accounts. Yet all this was done on 17th October. There were no more books to unpublish neither running account.I sought clarification on the alleged violations, emphasizing my titles' history since 2017. To ensure transparency, I requested specific details, but KDP declined. After a while my emails were ignored. My account unjustly remains terminated. I know my work didn't violate any kdp policies. It was published with them since 2017. If there were any content violation they would have noticed it years ago. It is strange that the excuses of closure of my account are different. Why they sent another two emails warning me about upcoming account termination when at that time I didn't have any accounts. KDP Customer service must improve. Authors deserve fair treatment and proper communication. Account terminations should involve clear notices and opportunities for authors to address any concerns or provide evidence of compliance. A transparent and respectful process would benefit both authors and the platform, fostering trust and understanding. This whole experience affected my sleep patern and gave me anxiety. It is not a good feeling when injustice done against you. When your work discarded like it is nothing and for no reason. When people refuse to hear your truth. Almost forgot to mention two kdp employees told me that before terminating accounts kdp send out emails pointing out on issues giving an author an opportunity to correct them or ratify. Yet, I only got a notice after my account was terminated.



